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2023-11-23
384 瀏覽
Poor service and communication.We made a dinner reservation for 2 but went in earlier for happy hour. The lady waiter did not greet us when we walked in, she walked us to the table and left the menus without saying a word. I was slightly put off at this moment but didn’t want to ruin the mood.I noticed the happy hour buy 1 get 1 offer (Mon- thur until 8pm) on the table stand flyer, which we weren’t informed of. We proceeded to order 2 cocktails. After the meal I asked for the bill and the lady b
We made a dinner reservation for 2 but went in earlier for happy hour. The lady waiter did not greet us when we walked in, she walked us to the table and left the menus without saying a word. I was slightly put off at this moment but didn’t want to ruin the mood.
I noticed the happy hour buy 1 get 1 offer (Mon- thur until 8pm) on the table stand flyer, which we weren’t informed of. We proceeded to order 2 cocktails.
After the meal I asked for the bill and the lady bluntly asked you girls aren’t going for another round? I said no. She handed over the bill and I saw they charged the drinks at full price so I asked about the happy hour offer, she rudely said that’s why I asked if you want another round, you need to order 4 drinks!
At this point I felt like we were scammed and the situation was handled poorly. We walked out feeling very disappointed.
The food was decent (wish portion is bigger) it’s a shame that the customer service was disappointing. They need to clarify the happy hour offer is for PER PERSON both in writing and in person. Or simply state buy 2 get 2 on the flyer! It was very misleading.
I do not recommend this restaurant. There are better options out there.
張貼
