影片
2009-04-20
12 瀏覽
看了眾多好的評語,決定在結婚週年來慶祝.但沒想過其食物跟服務竟如此差劣!(1) 我們十二時到達,已不算多人客,但等了數分鐘才有人帶位!(2) 坐下來,服務生來倒水...怎料倒潟在我老公隻手上! 好彩不是熱水啫!(3) 被倒濕後打算入厠所,但餐廳內沒有Signage for washroom,所以我老公見到有扇門咪問店員 (大概是清潔阿姐),她竟然沒禮貌的答, "自己打開晜咪知囉", 真是氣壞人!(4) 吃完前菜, 主菜, 枱上仍有很多麵包碎,但他們沒有清理一下,便把甜點抬出.(5) 本來,我在訂立時已叫他們在甜點碟上寫上"Happy Anniversary" 字句, 但他們竟然沒有按指示做... 本想給老公一個驚喜,但最後只給我們一肚氣!(6) 服務已經令人髮指,食物也出奇令人失望! 我們要了個Potato Chowder... 味道跟中式湯差不多,稀丁丁的... 叫了Pork Chop肉質"鞋"得要命...由於Via Quadronno是一間international chain store,所以本人打算跟其HQ (http://www.viaquadronno.com) 反應一下.
(1) 我們十二時到達,已不算多人客,但等了數分鐘才有人帶位!
(2) 坐下來,服務生來倒水...怎料倒潟在我老公隻手上! 好彩不是熱水啫!
(3) 被倒濕後打算入厠所,但餐廳內沒有Signage for washroom,所以我老公見到有扇門咪問店員 (大概是清潔阿姐),她竟然沒禮貌的答, "自己打開晜咪知囉", 真是氣壞人!
(4) 吃完前菜, 主菜, 枱上仍有很多麵包碎,但他們沒有清理一下,便把甜點抬出.
(5) 本來,我在訂立時已叫他們在甜點碟上寫上"Happy Anniversary" 字句, 但他們竟然沒有按指示做... 本想給老公一個驚喜,但最後只給我們一肚氣!
(6) 服務已經令人髮指,食物也出奇令人失望! 我們要了個Potato Chowder... 味道跟中式湯差不多,稀丁丁的... 叫了Pork Chop肉質"鞋"得要命...
由於Via Quadronno是一間international chain store,所以本人打算跟其HQ (http://www.viaquadronno.com) 反應一下...
可惜的是, 我寫了封Complain letter for 2 months, 一些回覆也沒有...
Here's my complain wrote to "info@viaquadronno.com"
"To whom it may concern, I'm writing to express my disappointments experienced in your restaurant in IFC, Hong Kong, dated 12th February, 2009. It was my 3rd wedding anniversary, therefore I've picked the renowned Via Quadronno on this special day. I have made the reservation for lunch on 12th February, and requested for putting some celebration words on the plate for desserts. After reading some reviews and your website, which emphasis on hospitality and quality, we were anticipating an enjoyable moment dining in your restaurant. However, out of our expectation, what we experienced was an unpleasant one! First of all, I guess the staff may be too stressful to serve the whole restaurant, as there was only about 3 waiters in lunch time serving for about 30 capacity diners, that made them not so cheerful and helpful. When one of the waiter poured water for us, he even carelessly dropped the water on my husband's hand, which the waiter even could not realize. We were lucky, as this is only cold water! After that, when my husband went to the washroom, but there's no signage for direction, so he stopped by a side door and asked one of the cleaning lady from your restaurant, if this was the men's washroom, to his surprise, the lady answered in a rude tone, "You go and find it out yourself!" This was shocking to us to receive such response!! After we have finished the main course, the waiter immediately gave us the desserts and drinks without cleaning up the table not until we requested for, as there was some leftover for bread. Also, for my request during my reservation, I have already asked them to prepare some celebration words with Chocolates on the plate, however, they did not fulfil this as promised, so we need to wait again for their "artwork". I cannot believe this kind of poor services provided in a renowned restaurant, which is located in the prestigious CBD shopping mall. And the staff of the restaurant show no passionate towards their work.For a diner, not only the food is important to us, but also the way it's served.For a high class restaurant, not only with the nice decorations and costly menu, but the good quality of food, as well as the services."
經此一役,就算請我也不會再光顧!
張貼