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2024-04-01
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Extremely poor service and attitude I received from Crew Leader, Sue, who was working as the cashier at Yuen Long Plaza Branch in Yuen Long at 11.51 in the morning of 11th March 2024. First of all, she repeatedly ignored my question. I asked whether the beef sauce could be served separately but she completely ignored my question. She kept on asking her usual questions and refused to answer me. She did not look at me and spoke to me as if I were unimportant and of lower level. I was offended
First of all, she repeatedly ignored my question. I asked whether the beef sauce could be served separately but she completely ignored my question. She kept on asking her usual questions and refused to answer me. She did not look at me and spoke to me as if I were unimportant and of lower level. I was offended to say the least. I had to ask four to five times to get an answer, and when I did, she twice raised her voice so loudly that I was taken aback. Her tone was aggressive, and I felt afraid and shocked with her response. This service, I believe, is totally unacceptable, and not what a Crew Leader of such a popular and big multinational fast-food chain should provide. To make matters worse, I had brought my child for the experience of your restaurant. Expecting to have a nice experience, he also had to face the poor attitude and service of your staff. She set a very bad example to my child and those nearby. Her actions and behaviour also damage the reputation of your restaurant, which I did consider family friendly. This experience has now changed my view.
張貼