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2012-01-19
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My first review on this site ever I used to eat at CPK when I was in the United States and always like their food. First time I eat CPK in Hong Kong.The sign at the door says "please wait to be seated", but the waiters and waitress inside pretend to not see you at all. That's why I put waiting time as 2 mins even though there are a lot of empty tables inside.Ordered:1) Mushroom Pepperoni sausage pizza - Ok good2) Spicy Chicken Quesadilla - Good3) Spaghetti Carbonara - GreatThe reason I wrote thi
I used to eat at CPK when I was in the United States and always like their food. First time I eat CPK in Hong Kong.
The sign at the door says "please wait to be seated", but the waiters and waitress inside pretend to not see you at all. That's why I put waiting time as 2 mins even though there are a lot of empty tables inside.
Ordered:
1) Mushroom Pepperoni sausage pizza - Ok good
2) Spicy Chicken Quesadilla - Good
3) Spaghetti Carbonara - Great
The reason I wrote this review is not because of the food, but the poor service.
I went there at around 12:15 today (Thursday), so it's pretty empty. But somehow all the waiters and waitress are busy poking at the computer or standing at the kitchen counter. Well, pizza and pasta came first and somehow the appetizer (quesadilla) came last. Besides, it's served to the wrong table :/
Anyway, food was good. What pissed me off is when I try to refill my lemon tea. It's endless, free refill like American restaurants. I asked a total of 5 times and got the attention of waiters and waitresses numerous times that I need a refill. All of them nodded, or replied ok but they just go on and continue to poke on the computer screen or stand at the counter. Even the manager (the only one in light color shirt) said ok and ignored my request. The ONLY thing they act fast is when customers asked for check.
I had to finish my 2nd half of the meal without any drink, and wait an additional 20 mins before I got a refill from the guy who I asked 3 times!!! This is ridiculous!!!! I mean, how hard is it to bring a jar and pour me a drink. If they don't want to give out free refill, they should freaking change the menu!
I asked for check and it comes right away as expected. Oh, and there is no smile on any of the waiters or waitresses face. No wonder Hong Kong rank 2nd to last on the customer service ranking.
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