4
7
15
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1
0
I should have known that customer service was going to be bad when the three college-age type guys behind the counter didn't acknowledge me when I was the only person standing there.  There are several other ice-cream choices at the Peak (Haagen Dazs, I See I See, McDonalds, etc) but my daughter really wanted one from Gino's Gelato.  I supposed she was taken in by all the colorful flavors and looked so happy to select her flavor so I obliged.  But boy, did I baulk at the price of HK$60 for one s
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I should have known that customer service was going to be bad when the three college-age type guys behind the counter didn't acknowledge me when I was the only person standing there.  
There are several other ice-cream choices at the Peak (Haagen Dazs, I See I See, McDonalds, etc) but my daughter really wanted one from Gino's Gelato.  I supposed she was taken in by all the colorful flavors and looked so happy to select her flavor so I obliged.  But boy, did I baulk at the price of HK$60 for one scoop!!   

So of course, I was not pleased when my daughter's ice-cream rolled off because the waffle cone broke.  These cones are made on premise.  When the server first picked up the first waffle cone (these are made on premise), I asked him to get me another one that wasn't burnt!!  So when I went back to tell Gino's that the ice-cream rolled off becausethe waffle cone was too brittle and broke off, he simply rolled off the ice-cream onto another cone!  The ice cream fell on the ground!!  When I reminded him about that, he threw the ice-cream in the garbage and put another scoop in the now dirtied cone.  I told him that that was gross and asked for another one. 

By this time, I got the big eye roll and he gave me half of what the original scoop was.  On one hand, I should be happy that I didn't have to pay for another one.  But at the same time, it broke because of a defective product so I didn'tfeel I should have had to pay anyways!  

I guess these "kids" don't care because their business is catered to tourists who are one-time visitors.  But if you do see this review, know that there are other ice-cream options at the Peak!!  
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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2018-07-09
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112
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2018-06-15 306 views
同朋友行完山上到山頂,好想搵野濕濕口,見到gelato,又多人排隊,諗都冇諗就決定大家share.$68一個雞蛋仔雪糕, 雖然係貴,都算啦,知道遊客區都冇辦法。但係gelato份量少得可憐,配雞蛋仔令到雞蛋仔感覺更乾。睇menu圖見到嘅份量起碼係呢度嘅兩倍。綠茶雞蛋仔冇乜綠茶味,vanilla雪糕亦都非常普通,冇香草嘅黑色點點,稍為少少高級啲嘅感覺都冇。至於杏仁呢,你睇相見到幾多就幾多啦。所謂嘅綠茶朱古力條,就係好孤寒咁俾咗兩支pocky綠茶百力支。以後可以唔使再食。
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同朋友行完山上到山頂,好想搵野濕濕口,見到gelato,又多人排隊,諗都冇諗就決定大家share.


$68一個雞蛋仔雪糕, 雖然係貴,都算啦,知道遊客區都冇辦法。但係gelato份量少得可憐,配雞蛋仔令到雞蛋仔感覺更乾。睇menu圖見到嘅份量起碼係呢度嘅兩倍。


綠茶雞蛋仔冇乜綠茶味,vanilla雪糕亦都非常普通,冇香草嘅黑色點點,稍為少少高級啲嘅感覺都冇。至於杏仁呢,你睇相見到幾多就幾多啦。所謂嘅綠茶朱古力條,就係好孤寒咁俾咗兩支pocky綠茶百力支。


以後可以唔使再食。
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261
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2018-03-29 376 views
到山頂一日遊,看著美麗的景色,當然要食的野~ 呢間 Gino 在纜車站旁邊,加上粉色裝修,十分吸晴 😊Single Scoop w Waffle Cone $55~ Luxury Collection +$5~ 點了金莎味, 結果是 $60 。 看看這球 Gelato ,呢張相視覺上已經影大咗,實物係細,細得來如果好味都算,唉~ 食後覺得是 淡,金莎味道不濃,都是牛奶味 😢😢 完全明白遊客區是會貴,但又細又貴又唔好味啊~ 其實$68 有一份雞蛋仔加 Gelato, 感覺比這小小 Gelato 實在得多,但這次體驗是很失望, 真的不要再伏了 🤣飢point : 2/10
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到山頂一日遊,看著美麗的景色,當然要食的野~ 呢間 Gino 在纜車站旁邊,加上粉色裝修,十分吸晴 😊
Single Scoop w Waffle Cone $55~ Luxury Collection +$5~ 點了金莎味, 結果是 $60 。 看看這球 Gelato ,呢張相視覺上已經影大咗,實物係細,細得來如果好味都算,唉~ 食後覺得是 淡,金莎味道不濃,都是牛奶味 😢😢 完全明白遊客區是會貴,但又細又貴又唔好味啊~ 其實$68 有一份雞蛋仔加 Gelato, 感覺比這小小 Gelato 實在得多,但這次體驗是很失望, 真的不要再伏了 🤣
飢point : 2/10
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290
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2017-10-18 480 views
星期六行上太平山,上到去想買杯雪糕獎勵自己。原本我是打算到便利店買的,阿哥說他一直想試這間,好吧,見買的人很多就試試吧。當時我是沒想過一個雪糕會是這麼昂貴的!我要的是粉紅玫塊。這個就要$60!份量少,雪糕筒內是空的,味道普通,我不覺得和出面的有什麼分別。酸酸的,都幾滑。阿哥說有花香味,但我試不出。阿哥要的是櫻桃乳酪。也是$60。都是得個酸字。因為這個我只試了一口,老實說我分不出和我的有什麼分別。阿哥說這個比粉紅玫塊酸而且好難食。這個價錢是不是要更新了?阿哥說要雪糕筒加$10。雪糕也即使$50。跟這個有差別啊。其他甜品,真是做旅客生意的價錢。我們一邊吃一邊下山,五分鐘不到就把$120吃進肚了。不是難吃,但我寧願去便利店買幾枝讓我一邊吃一邊下山。
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星期六行上太平山,上到去想買杯雪糕獎勵自己。原本我是打算到便利店買的,阿哥說他一直想試這間,好吧,見買的人很多就試試吧。當時我是沒想過一個雪糕會是這麼昂貴的!
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我要的是粉紅玫塊。這個就要$60!份量少,雪糕筒內是空的,味道普通,我不覺得和出面的有什麼分別。酸酸的,都幾滑。阿哥說有花香味,但我試不出。

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阿哥要的是櫻桃乳酪。也是$60。都是得個酸字。因為這個我只試了一口,老實說我分不出和我的有什麼分別。阿哥說這個比粉紅玫塊酸而且好難食。
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這個價錢是不是要更新了?阿哥說要雪糕筒加$10。雪糕也即使$50。跟這個有差別啊。
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其他甜品,真是做旅客生意的價錢。
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我們一邊吃一邊下山,五分鐘不到就把$120吃進肚了。不是難吃,但我寧願去便利店買幾枝讓我一邊吃一邊下山。
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Decor
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Date of Visit
2017-10-14
Waiting Time
2 Minutes (Dine In)
Spending Per Head
$60 (Other)
Level2
5
0
2017-07-20 372 views
In this hot weather, I felt like having something cold, so I saw the Gino's Gelato. I felt overwhelmed with so many choices and their sugar cones looked amazing.So I had the Rum & Raisin with the Frootloops cone. Best choice ever. It was interesting to know hat they Also do Gelato for dogs and the staff was nice enough to let me taste it.
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In this hot weather, I felt like having something cold, so I saw the Gino's Gelato.
I felt overwhelmed with so many choices and their sugar cones looked amazing.
So I had the Rum & Raisin with the Frootloops cone. Best choice ever. It was interesting to know hat they Also do Gelato for dogs and the staff was nice enough to let me taste it.
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4
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2017-07-05 263 views
I went to this gelato shop this afternoon with my son and requested to have a single scoop with the cone on the side. I have never had any problems with my order at other places and I do this because my son is a messy eater.  I usually ask the shop to put the ice cream in the cone himself as he eats to prevent it from dripping all over his hands and body. After taking my order, the man looked at me and took out a cone. I told him again, thinking he didn't hear me, that I wanted a cone on the sid
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I went to this gelato shop this afternoon with my son and requested to have a single scoop with the cone on the side. I have never had any problems with my order at other places and I do this because my son is a messy eater.  I usually ask the shop to put the ice cream in the cone himself as he eats to prevent it from dripping all over his hands and body. 

After taking my order, the man looked at me and took out a cone. I told him again, thinking he didn't hear me, that I wanted a cone on the side. He then motioned for me to go to the cashier. As I was paying, he came over, slammed his hand on the table and said, "Actually this is not allowed." I was taken aback by his actions and asked him, "What do you mean?" He told me, "You have to pay for the cone" and the cashier replied, "I already charged her."

First of all, I don't quite understand why I have to be charged to have a regular waffle cone on the side. I have never heard of this at any of the ice cream parlours I have been to in Hong Kong. Secondly, if there is an extra charge for having the cone on the side, you should post it on the menu or you should tell me when I put in my order. Lastly, before charging me for the cone, the cashier should tell me there is extra charge and tell me the price before automatically charging me for it.

In conclusion, the service was appalling and its food is extremely over-priced. If you are charging $60 for a single scoop with a regular waffle cone on the side, I would expect better service and more customer-staff communication than this.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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735
1
2017-06-04 301 views
為於山頂的Gino's Gelato, 小店位於山頂所以價錢也較貴,點了一客朱古力狂迷,價錢為$68,很不抵食。很知雪糕是用雀巢,而且是用樂天的百力支,用料較為求其。今次是即點即製,但略嫌烤的時間未夠,所以不夠脆。雞蛋仔的粉漿先淋了朱古力味,再淋上原味,所以烤出來的顏色會有少許不同。山下會有其他的選擇更抵食。另外,這個價錢的雪糕太少,只有一球。賣相是正常的,有少許杏仁片和棉花糖,雪糕也夠涷的,但價錢是山下其他選擇的兩倍。
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為於山頂的Gino's Gelato, 小店位於山頂所以價錢也較貴,點了一客朱古力狂迷,價錢為$68,很不抵食。很知雪糕是用雀巢,而且是用樂天的百力支,用料較為求其。今次是即點即製,但略嫌烤的時間未夠,所以不夠脆。雞蛋仔的粉漿先淋了朱古力味,再淋上原味,所以烤出來的顏色會有少許不同。山下會有其他的選擇更抵食。另外,這個價錢的雪糕太少,只有一球。賣相是正常的,有少許杏仁片和棉花糖,雪糕也夠涷的,但價錢是山下其他選擇的兩倍。
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Decor
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Hygiene
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Date of Visit
2017-06-04
Waiting Time
10 Minutes (TakeAway)
Spending Per Head
$70 (Tea)
Level1
1
0
2017-04-15 220 views
叫咗個朱古力雞蛋仔配雪糕 雞蛋仔又淋味道又差 個雪糕又差(食落<=雀巢) 收我68。仲慘過街邊15蚊底 特登開account比負評  。差到不得了 ,永不錄用。                                                                                                                                                                                                                                                                                                                                                                                                              
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叫咗個朱古力雞蛋仔配雪糕 雞蛋仔又淋味道又差 個雪糕又差(食落<=雀巢) 收我68。
仲慘過街邊15蚊底 特登開account比負評  。差到不得了 ,永不錄用。                                                                                                                                                                                                                                                                                                                                                                                                              
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Service
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Date of Visit
2017-04-14
Waiting Time
2 Minutes (TakeAway)
Spending Per Head
$68
Recommended Dishes
  • 永不錄用
Level1
1
0
2017-03-17 191 views
早幾個月去香港旅行上山頂見到很多人排隊以為好好食, 所以買了兩杯! 因為價錢超貴, 所以我只買了一杯比自己, 一杯比我兩個小朋友分, 但竟然一個球價錢 (差不多五十蚊) 只買到半個球既份量! 價錢set到咁貴, 係咪應該比足分量人呢? 價錢又唔清晰, 結數時先知兩杯雪糕要佰幾蚊, 真係嚇一跳! 這間店喺正香港旅客必去的景點, 平時上去的大部份都喺遊客, 每個遊客幫襯佢一次都夠佢發, 實在太唔公平了!
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早幾個月去香港旅行上山頂見到很多人排隊以為好好食, 所以買了兩杯! 因為價錢超貴, 所以我只買了一杯比自己, 一杯比我兩個小朋友分, 但竟然一個球價錢 (差不多五十蚊) 只買到半個球既份量! 價錢set到咁貴, 係咪應該比足分量人呢? 價錢又唔清晰, 結數時先知兩杯雪糕要佰幾蚊, 真係嚇一跳! 這間店喺正香港旅客必去的景點, 平時上去的大部份都喺遊客, 每個遊客幫襯佢一次都夠佢發, 實在太唔公平了!
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Date of Visit
2017-01-08
Dining Method
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Spending Per Head
$50 (Other)
Level4
788
0
2016-11-01 332 views
Okay係因為份量細,相對有少少貴,但係多味擇都係會食下金莎朱古力味咁既,好濃厚既朱古力味,同有nuts係特別有口感。雪糕好重味同軟既,雪糕筒都好脆身同厚,唔會食到好污穢
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Okay係因為份量細
,相對有少少貴,但係多味擇都係會食下
金莎朱古力味咁既,好濃厚既朱古力味,同有nuts係特別有口感。雪糕好重味同軟既,雪糕筒都好脆身同厚,唔會食到好污穢
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1
0
2016-09-24 260 views
店員自己傾計 有客都照傾唔理你麥記都好過佢$54一個cone 眼見佢雪糕輕輕咁「不」左兩下堅係兩下早知過對面食HD第一次寫post 堅覺得唔值$20都俾多佢垃圾其他人唔好中伏
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店員自己傾計 有客都照傾唔理你
麥記都好過佢


$54一個cone
眼見佢雪糕輕輕咁「不」左兩下
堅係兩下
早知過對面食HD
第一次寫post 堅覺得唔值
$20都俾多佢
垃圾
其他人唔好中伏
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$54
Level1
2
0
2015-05-08 693 views
沒有標明價錢一班朋友行完山上山頂,諗住食番杯雪糕解暑。我地見價目表寫住:一球$38,兩球$58,三球$68,雪糕筒另加$8。諗住陣間都會食嘢,所以大家都係叫兩球。我地諗住俾錢先,但個職員就示意落咗order先,問我地咩味,咁我地各自叫咗唔同嘅味道。但到收錢時,有啲收咗$63,$70幾。但跟據大家嘅理解,應該收$58,或加筒$66,職員只回應因唔同味而唔同價錢,但就無標明邊隻味會貴啲。十分快溶另外,我朋友杯雪糕,拎上手唔夠5分鐘,就好似奶咁溶化,如圖。令到佢十分狼狽咁完成杯雪糕,但以咁樣嘅價值,換來這種待遇⋯⋯
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沒有標明價錢
一班朋友行完山上山頂,諗住食番杯雪糕解暑。我地見價目表寫住:一球$38,兩球$58,三球$68,雪糕筒另加$8。諗住陣間都會食嘢,所以大家都係叫兩球。我地諗住俾錢先,但個職員就示意落咗order先,問我地咩味,咁我地各自叫咗唔同嘅味道。但到收錢時,有啲收咗$63,$70幾。但跟據大家嘅理解,應該收$58,或加筒$66,職員只回應因唔同味而唔同價錢,但就無標明邊隻味會貴啲。

十分快溶
另外,我朋友杯雪糕,拎上手唔夠5分鐘,就好似奶咁溶化,如圖。令到佢十分狼狽咁完成杯雪糕,但以咁樣嘅價值,換來這種待遇⋯⋯
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$65 (Other)
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1
0
2014-10-23 562 views
My dad and I just came down from visiting the Peak. We were resting and we saw ice cream, there were two choices: Haagen Dazs or Gino's Gelato. We have never been to Gnio's Gelato therefore we decided to go there. We wanted to know the prices but there weren't any besides one man asking what flavour do you want. After getting two separate single scoop of melting ice cream in a cone, the cashier said it was $96 hong kong dollars! That is acceptable if it were a bit more, that single scoop was so
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My dad and I just came down from visiting the Peak. We were resting and we saw ice cream, there were two choices: Haagen Dazs or Gino's Gelato. We have never been to Gnio's Gelato therefore we decided to go there. We wanted to know the prices but there weren't any besides one man asking what flavour do you want. After getting two separate single scoop of melting ice cream in a cone, the cashier said it was $96 hong kong dollars! That is acceptable if it were a bit more, that single scoop was so small you would finish it in one bite and it was melting very fast. The taste was not extraordinary and the waffle just didn't taste good at all (a bit burnt.) Even at Haagen Dazs, the quality is so much better that it's worth the price. The staff said it was an accpetable price, yes I agree to but not for the type of quality ice cream you are serving to your customers. Our day was turned to be unhappy and my dad got grumpy, I don't recommend anyone visiting Gino's gelato again at the Peak. It may be different at other branches but not the one at the Peak. 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2014-10-20
Dining Method
TakeAway
Spending Per Head
$43 (Other)
Level1
1
0
2012-07-29 180 views
For the love of all that's holy avoid the Pistachio flavour. Sickening, sweet, heavy cloying stomach turning green mess. Have no idea of the quality of the other gelato flavours but have no intention of going back. Single worst ice-cream experience of my life.
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For the love of all that's holy avoid the Pistachio flavour. Sickening, sweet, heavy cloying stomach turning green mess. Have no idea of the quality of the other gelato flavours but have no intention of going back. Single worst ice-cream experience of my life.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2012-07-29
Dining Method
TakeAway
Level2
15
0
2012-07-07 92 views
門外有好多味雪糕,特別味道有開心果、札子龍眼、椰子西米、葡萄甜酒。一球雪糕是$35,CORN另加$7=$42 (好貴)。如果沒有事先聲明要用杯裝,會當你想要CORN。雪糕是真材實料來做,食落去好甜、軟滑及清新。
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好多味雪糕
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門外有好多味雪糕,特別味道有開心果、札子龍眼、椰子西米、葡萄甜酒。
荔枝雪糕
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一球雪糕是$35,CORN另加$7=$42 (好貴)。如果沒有事先聲明要用杯裝,會當你想要CORN。

雪糕是真材實料來做,食落去好甜、軟滑及清新。
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2012-07-01
Waiting Time
5 Minutes (TakeAway)
Spending Per Head
$42 (Other)
Recommended Dishes
好多味雪糕
荔枝雪糕