Went to this Jollibee for my lunch break and had to wait for 25-30 minutes to just eat chicken bites and fries!! I ordered chicken bites with honey bbq sauce and french fries. While waiting, my number went on the screen, however when I approached them, my food wasn't ready. After 15 mins, I showed them my receipt and the lady took my receipt from me and put a tray full of food (not what I ordered) and kept mumbling and telling me to eat it, and that my fries were not ready yet, while facepalming and being frustrated.
I told her that this wasn't my order (again!) and then finally after 30 minutes of standing up and waiting for my food, I received my food. Upon quick inspection, I saw that the takeaway food was correct and had a small box of sauce inside. While waiting, I saw someone receive a wrong order for dine-in instead of takeaway as they asked as well, however most other people received their food in a somewhat more timely manner, despite having a larger order.
Once I took my food out at my workplace and opened the sauce box, I saw that the sauce was MAPLE SYRUP instead of the HONEY BBQ sauce I ordered. At this point, I was so disappointed with the service and attitude of the worker there, as well as being told (very rudely) to take the wrong food, and being given the wrong sauce with the unfresh chicken bites.
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