I’ve been to pololi quite a few times since it has opened— the food is decent. However, I will no longer be returning because the main staff member who works there (he is a westerner and is blond/almost bald) has scammed me TWO times. This is extremely unacceptable, and to be quite frank, I am very upset because I love the central branch of pololi.
I ordered a traditional poke dollars that was $90- this included a base, protein of choice and dressing. I got a salad base, salmon and yuzu dressing, and the “total” came out to be $170.
I questioned him and asked him why the total he charged me was almost double the original cost. He claimed that is was “service charge”, so I asked him how much “service charge” was, to which he responded with 10%. Even if there was service charge, there is no way the final cost would be so much. He attempted to charge me double of the cost. Totally unacceptable.
There was no way I was going to pay that much for a little bit of salad and salmon, so I asked for takeaway, because like any normal person, I refuse to pay $80 for service charge for a $90 meal. There is no actual service anyway- all they do is bring your bowl to the table.
This IS NOT the first time this has happened. Last time I came, I also got scammed by him, but didn’t actually realise it until after I left as I mindlessly payed. I got the same order last time and he charged me $160.
Please, don’t waste your time and energy coming here, unless you want to get scammed. This is so unfortunate, considering the food isn’t even that bad.
Or, if you do decide to go, watch out for the western/ bald guy who is at the counter. MAKE SURE he does not charge you more.