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2010-04-07
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I will never go to this restaurant chain again. If you want to have a good hotpot in Hong Kong, there are plenty of restaurants to try (if you like some recommendations you can personal message me, I don't wnat to be seen to be advertising for other ones).The list of complaintsa) When we arrived, we had 6 person discuss whether to take the $150 "all you can eat" or order a la carte. we told the waiter that 5 of us will start at 8pm, and the 6th person can only arrive at 9pm. is it OK for another
The list of complaints:
(a) When we arrived, we had 6 person discuss whether to take the $150 "all you can eat" or order a la carte. we told the waiter that 5 of us will start at 8pm, and the 6th person can only arrive at 9pm. is it OK for another 15 or 20 minutes? the waiter said the limit is 2 hours only, must finish by 10pm.
(b) We ordered 2bottle of Asahi Beer for $25 each. After opening, another waiter asked "why dont we take the all-you-can-drink option for $20 per person. but we said the 1st waiter did not tell us this option, and can we change back to this choice. but they said no, cannot cancel the Asahi, they must charge for it.
(c) we placed the order for food at 8pm sharp. the chicken does not arrive until 845pm. the Beef, did not come for a long time and we complain 3 times to waiter. it isnt until we complain to the restaurant manager, that we get 2 dish of Beef. the time is already 9pm, 1 hour after. they initiatlly claim that we didnt tick the box on the all-you-can-eat ordering sheet. but we ask to bring out the ordering-sheet for verification, but then they said they lost it. their next excuse is that they need to "CUT" the beef. i do not believe it take 1 hour to cut up some beef at a hotpot restaurant.
i have been to some good and some bad restuarants in HK recently. i will not come back to this place even if they give me $200 cash back to me.
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