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Restaurant: Fulum Palace
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, https://www.wastereduction.gov.hk/zh-hk/waste-reduction-programme/food-wise-hong-kong-campaign

Restaurant: Fulum Palace
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html

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未試過食餐飯嬲到特登開acc鬧爆!富臨5宗罪1. book位坐food court本身係團年飯,所以早1個月book位,7點,2圍,訂位顯示為當日食飯第一個訂位聽從指示6點45已經到場攞位但係竟然唔係坐3樓,而係要坐係2樓,本身food court嘅地方去坐!!老人家係度費事要佢行來行去就無辦法店長解釋: 唔知book位先就要安排先2. 叫餸先知只有套餐可以叫,但係隔離枱3人就可以叫小菜訂座同確認訂座都未有提及一定要訂套餐而現場嗌套餐要另加300長腳蟹餐更加無啦啦要再加300,而餐牌係無寫要加300,純粹酒樓職員自己話要加店長解釋: 溝通不足3, 翻叮再翻叮嘅冰凍乳豬皮已經韌到食唔到,豬頭背面焦黑,無肉只有肥膏未食過咁垃圾嘅乳豬店長解釋: 唔信會係凍,唔知點解會咁4 無一樣小菜係熱,連微暖都唔係每一樣送上嚟係凍味精重多油出去食預咗,但係中菜最基本要夠熱,清蒸長腳蟹係凍嘅,蒸魚係凍到有腥味,燒雞都凍琼油,所有小菜毫無鑊氣可言,就算叮返熱都無係大家都要著羽絨嘅日子,食一餐全凍嘅中餐,非常特別嘅體驗店長解釋: 唔信會係凍,唔知點解會咁5. 服務極差上菜亂上,唔止一樣小菜我哋要係另一枱自己拎返
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未試過食餐飯嬲到特登開acc鬧爆!

富臨5宗罪

1. book位坐food court

本身係團年飯,所以早1個月book位,7點,2圍,訂位顯示為當日食飯第一個訂位

聽從指示6點45已經到場攞位

但係竟然唔係坐3樓,而係要坐係2樓,本身food court嘅地方去坐!!

老人家係度費事要佢行來行去就無辦法

店長解釋: 唔知book位先就要安排先

2. 叫餸先知只有套餐可以叫,但係隔離枱3人就可以叫小菜

訂座同確認訂座都未有提及一定要訂套餐

而現場嗌套餐要另加300
長腳蟹餐更加無啦啦要再加300,而餐牌係無寫要加300,純粹酒樓職員自己話要加

店長解釋: 溝通不足

3, 翻叮再翻叮嘅冰凍乳豬

皮已經韌到食唔到,豬頭背面焦黑,無肉只有肥膏

未食過咁垃圾嘅乳豬

店長解釋: 唔信會係凍,唔知點解會咁

4 無一樣小菜係熱,連微暖都唔係

每一樣送上嚟係凍

味精重多油出去食預咗,但係中菜最基本要夠熱,清蒸長腳蟹係凍嘅,蒸魚係凍到有腥味,燒雞都凍琼油,所有小菜毫無鑊氣可言,就算叮返熱都無

係大家都要著羽絨嘅日子,食一餐全凍嘅中餐,非常特別嘅體驗

店長解釋: 唔信會係凍,唔知點解會咁

5. 服務極差

上菜亂上,唔止一樣小菜我哋要係另一枱自己拎返過嚟

員工唔熟悉枱號而造成混亂,幾次大聲互相指責 (當時只有不足10枱客)

湯倒瀉落地下,照上淨返係大碗嘅湯,當場指責職員不顧而去

當場反映小菜上菜個刻已經凍曬,職員只係講咗句「係熱架」就行開咗

現場係無經理人員在場,最後我哋自己行上3樓投訴

店長解釋

1 不在場唔清楚情況,可能係溝通不足,訓練不足

2 當場要求負責安排座位職員 (分區經理,不是知客),店長表示該位職員不願出現,不願道歉

店長不負責任言論:
「同我每圍開一枝啤酒」試圖打斷當時投訴,表現出不願接受投訴
「畀面我,完咗件事佢。」當時未有提供任何解決方法
「已經幫你2枱扣左千幾蚊仲想點」2枱加埋總單接近7千,15人

當時預早訂位負責經理
「唔關我事,唔係我帶位。」毫不負責任,更加沒有誠意道歉,只想事情帶過

最後更加有另一個經理催促結帳!

解決方法:
1. 1底免費糕 (15人得1底)
2. 免加一
3. 免300餐牌未有列明之蟹附加費
4. 免費2枝啤酒
5. 一打未蒸壽包

如果大家想開心食團年飯,就一定唔好去黃大仙富臨!!!!!!!

7千蚊,15人,半圍6位x 2


(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2024-01-27
Waiting Time
15 Minutes (Dine In)
Spending Per Head
$7000 (Dinner)
Celebration
Chinese New Year