4
3
5
Restaurant: Sabatini Ristorante Italiano (ifc mall)
Offer: Dine and earn miles at this Cathay partner restaurant !
Dine at partner restaurants and earn up to HKD4 = 2 miles as a Cathay member. T&C apply.
Terms & Details:
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.
Other Cathay Terms & Conditions apply.
Level1
2
0
Atrocious Service, Incompetent Management
2024-02-29 4962 views
First let me say that the food was very good, with no issues there, and typical of Sabatini. This was our first visit to this location, however, and while we were waiting for our friends to arrive I ordered a bottle of wine. However, when the waitstaff brought the bottle, my wife pointed out that if I ordered the degustation menu there was a 20% discount on a special selection of wines, and after looking at that menu I told the waitstaff that I would order that menu and thus ordered a different
Read full review
First let me say that the food was very good, with no issues there, and typical of Sabatini. This was our first visit to this location, however, and while we were waiting for our friends to arrive I ordered a bottle of wine. However, when the waitstaff brought the bottle, my wife pointed out that if I ordered the degustation menu there was a 20% discount on a special selection of wines, and after looking at that menu I told the waitstaff that I would order that menu and thus ordered a different bottle of wine for the discount. Long story a bit shorter, after the bottle was brought and opened and we all began ordering dinner, I ordered the degustation menu, only to be told at that time that the entire table had to order that, even though it does NOT say that on the menu and the waitstaff did NOT inform me when I changed my wine order. So I told the waitstaff that I still expected the 20% discount as I was not informed nor did it say so on the menu. I was flatly refused, and in fact, from that time forward the service was essentially non-existent with almost no attention paid to our table.
When I asked for the check, I saw that they charged full price for the wine and asked to speak with the manager. The waitstaff told me that the manager had already instructed him to tell me no discount. On the way out I stopped and spoke to the manager with the waitstaff standing right there and the manager denied even knowing anything about my request. Once he heard the story all he could say was "sorry", "you are right" and "I'll try to fix the situation", but even then didn't give me the courtesy of the discount, which compared to the overall size of the check was insignificant. I told him I would never return, nor would my friends. His attitude? So what?
I realize this is a real "first-world problem", but it's still the principle, isn't it?  He's lucky he didn't work for me as I would have fired him on the spot. So if you crave Sabatini, go to TST, avoid this place like the plague.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
  • Recommend
    Recommended
  • Report
Post
DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2024-02-28
Dining Method
Dine In
Spending Per Head
$1500 (Dinner)