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2008-04-09
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Water Margin completely disappointed me in terms of quality of food and service!! I understand the selling point of the restaurant was the interior design; therefore didn’t have high expectations on the food to begin with. What irritated me was the extreme poor quality of service, it basically was a complete mess!! That was a long weekend Thurs, there were 3 of us that evening. We placed our order and started chatting while waiting for our food to come. We were a little carried away on our co
That was a long weekend Thurs, there were 3 of us that evening. We placed our order and started chatting while waiting for our food to come. We were a little carried away on our conversation, before we knew it, at least 30 minutes had passed, and we asked the waiter to check on our order. The waiter came back shortly and asked what we had ordered. At that point, I knew they had completely forgotten our order!! Forgetting one dish was understandable, but not the entire list of what we ordered, and the restaurant was only half full. Worst of all, shouldn’t they have at least noticed why there was NOTHING on our table after we had sat down for so long?? Wasn’t it instinctive for the waitstaff to check?
We repeated our list of food and the manager offered us drinks and ice-cream as apologies. Finally, our dishes started to come, just when we started to wonder if anything could be forgotten this time; I asked the waiter to check on a plate of noodles that we were still waiting for, the waiter checked and came back to ask, “sorry…what noodles did you order?”That was ridiculous!! I asked them to just cancel the order, and he came back 10 minutes later with the plate of noodles!!!
The quality of the food was nothing worth mentioning; any local restaurant around the corner would have done a better job!
We refused to pay for the 10% service charge to show our dissatisfaction, and the manager said it’s in the system and couldn’t be taken off!! What kind of B.S. was that??!! To my understanding, tips should only be given when you are happy with service.
Couldn’t he offer a percentage of discounts to compensate for it then??
Please do not pretend to be a restaurant of quality when you are not and made up silly excuses to fool your customers!!
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