12
3
1
Level1
3
0
Disappointing Service
2010-09-12 9 views
Earlier in the week I had made a booking for this restaurant having seen good reviews on Openrice. I was called on Friday by the restaurant asking if we could squeeze 5 people into one of those booths as they had a larger table to accomodate, I said it was fine and they said ok, we are now confirming your table. Last night I received another call from the restaurant asking if we could come at an early time as they had to accomodate a larger table at a later hour. Having a prior appointment that
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Earlier in the week I had made a booking for this restaurant having seen good reviews on Openrice. I was called on Friday by the restaurant asking if we could squeeze 5 people into one of those booths as they had a larger table to accomodate, I said it was fine and they said ok, we are now confirming your table. Last night I received another call from the restaurant asking if we could come at an early time as they had to accomodate a larger table at a later hour. Having a prior appointment that I could not get out of I advised them that I couldnt change my appointment, I was then asked if I could change the day of my dinner
. I told them no I couldnt and if they could ask other diners, I am sure that we were not the only 4 people + table booking that night. 10 minutes after this call, I was called once again by the restaurant saying that I had to change the booking to 7pm or another day. I told them to cancel the booking.

If you couldnt accomodate my booking when I booked earlier in the week, you could have advised me when I made the initial booking. What kind of message are you sending when you are obviously placing the importance of one customer's booking over another. Very disappointing
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Dining Method
Dine In