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Restaurant: Glasshouse (形點 I)
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html
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Extremely disappointing
2022-06-05 459 views
I have been to the other Glasshouse branches and never have I been so disappointed, in both the service and the food. I asked for hot water, and was given cold water. I asked again, and was given a refill, of cold water. Both the waitress and myself are fluent in English, so I don't believe it was a language issue.When the food was served, it was place in the middle of the table. I was dining alone. This obviously does not make sense, unless I had asked to share with my invisible partner. Photo
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I have been to the other Glasshouse branches and never have I been so disappointed, in both the service and the food.


I asked for hot water, and was given cold water. I asked again, and was given a refill, of cold water. Both the waitress and myself are fluent in English, so I don't believe it was a language issue.


When the food was served, it was place in the middle of the table. I was dining alone. This obviously does not make sense, unless I had asked to share with my invisible partner. Photo attached.


Lobster bisque - I understand it's common to have prawns instead of actual lobster meat in it, but the prawn was extremely bad. I could taste the ice. The toast that came with it was soggy in the soup before it even reached me.


Clams and mussels - A lot of broken shells, and a lot of empty ones. I fished around in the sauce, but they hadn't fallen off into there. The toasts that came with it strangely chewy.


I saw the chef wearing gloves, in which he used to shove rubbish right into the bin with, and then immediately goes onto touching food with those gloves


Safe to say, will not be back here again
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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