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Extremely terrible service from N.O.T
2023-10-08 1627 views
Terrible service from staff of N.O.T(sell drinks), big contrast with NUTMAD (sells food) which is great! Today we came with our friends for lunch who has two little kids of 3 years old, so we ordered a drink and a meal each for the adults and a hot chocolate from NOT for the 2 kids to share since they are so young and a whole cup would be too much caffeine and sugar level for the day. We asked the staff if we can have a cup for them, the staff refused with really bad attitude. After our continuo
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Terrible service from staff of N.O.T(sell drinks), big contrast with NUTMAD (sells food) which is great! Today we came with our friends for lunch who has two little kids of 3 years old, so we ordered a drink and a meal each for the adults and a hot chocolate from NOT for the 2 kids to share since they are so young and a whole cup would be too much caffeine and sugar level for the day. We asked the staff if we can have a cup for them, the staff refused with really bad attitude. After our continuous ask, they finally said they will give us a cup of tap water. I asked if I can not get the water but just the cup, they refused because according to company policy, a cup of water needs to have water in it. Then suddenly the other staff mr. Cheung came over and said, “if you don’t like it, you don’t need to come” and he also said, each person need to order a drink so the two kids should each order a drink. Today I also have my 6 months old infant with me, so I asked if I also need to buy a drink for my baby also. He said “yes, because your baby is also a human right? So your baby counts as one also.” After this encounter, we then sat down at our table, mr. Cheung then came over to challenge us again about this, and his colleague had to tell him to go away but at the same time she told us to be quiet and not to talk to him. I don’t quite understand, her colleague is the one who came to our table to challenge and argue with us, so why tell us to be quiet. Also my wife was only speaking in English as she does not speak Chinese, so not sure why the staff continuously speak to her in Chinese. The thing is, we ordered a drink and a meal each for all three adults, so I don’t quite understand why we cannot get a spare cup for the two 3 years old kids to share a hot chocolate. At the end, the staff from NUTMAD came over and apologised instead on behalf of NOT (the two f&b partner together) since they share the same restaurant space and I must say NUTMAD’s food and service is great, which is why we are regulars here, until todays encounter.

The coffee from NOT taste no difference to starbucks, so I would not recommend
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
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    Date of Visit
    2023-10-07
    Dining Method
    Dine In