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2017-12-22
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I been before with my friend in other Grappas in Central, and i was with my friend in Pacific Place and we decide to go to try the other branch after change location. I was curios to try as well. Be honest we order all Carta since set lunch was totally different than other restaurant and we didn't like that. We order Fettuccine Black ink, Steak special from the chef and carbonara. The food was ok, Pasta was bit overcooked and steak also overcooked as well ( we ask medium rare they delivery me
go to try the other branch after change location. I was curios to try as well. Be honest we order all Carta since set
lunch was totally different than other restaurant and we didn't like that. We order Fettuccine Black ink, Steak
special from the chef and carbonara. The food was ok, Pasta was bit overcooked and steak also overcooked as well ( we ask medium rare they delivery medium well ), be honest nothing special but we can accept ( other branch sure
is better ).
What make us really upset, was the unprofessional way how the staff take care of us. Service was horrible and
totally unacceptable. We asked to talk with manager, and finally after waiting for more than 10 minutes the lady
come to us, she told us to be the manager in charge and, instead to apologies, she try to explain to us why that
happen ( waiting 15 minutes for bottle of water??? ).
How can this kind of restaurant got the unprofessional manager like that, its unbelievable!!!
The feeling was nobody follow the rules and waiter was impolite and unprofessional. I will not go there anymore.
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