45
25
11
Level2
8
0
free entertainment, expensive drinks, bad service
2009-09-19 601 views
I like that they have free music and dancing here, but the servers are unfriendly and rude. I've seen people arrive to Grappa's and are pressured by the servers to order as they're about to start a dance lesson. I understand that the restaurant needs to make money, but management should teach its servers that they do not need to pressure customers. Also although it's a pricier restaurant, even after you've ordered food or a drink from their menu, they do not provide you with water or let you dri
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I like that they have free music and dancing here, but the servers are unfriendly and rude. I've seen people arrive to Grappa's and are pressured by the servers to order as they're about to start a dance lesson. I understand that the restaurant needs to make money, but management should teach its servers that they do not need to pressure customers. Also although it's a pricier restaurant, even after you've ordered food or a drink from their menu, they do not provide you with water or let you drink your own water (and a bottle of water costs $35).

My last visit, I ordered a pussy foot which was marked on the menu as having a buy one get one free special. However, after they brought my drink and the bill for $53 over ($48 drink + 10% service charge), they said that I cannot get a second drink free because the bartender made me the large size rather than the small. I told my server that I wanted the small size since I was about to dance and couldn't finish the large in time. After going back and forth, he said that he'll give me a second small size, but after I finished dancing and asked for the second drink, he actually brought it over with another bill!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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