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Level1
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Good food yet not professional service
2021-08-15 2354 views
I called on Friday checking if they can reserve a table for 6 pax and got confirmation. Then we arrived at 12noon as booked and they only offerred us a table for 4 pax capacity, while there are still many empty table. The manager said they arrange table as first come and first serve. Then we said we also made reservation and we are all here so his excuse didnt hold it. Then they said other people made reservation on specific tables. Sure, we fully respect that arrangement for old friends custome
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I called on Friday checking if they can reserve a table for 6 pax and got confirmation. Then we arrived at 12noon as booked and they only offerred us a table for 4 pax capacity, while there are still many empty table. The manager said they arrange table as first come and first serve. Then we said we also made reservation and we are all here so his excuse didnt hold it. Then they said other people made reservation on specific tables. Sure, we fully respect that arrangement for old friends customers, but if the restaurant cannot commit when they take reservtion, they should have made promise and we dont bother coming over. This is very unprofessional and not respectful. While there are many good restaurants around, friends and I wont come back again as the food doesnt compensate for this.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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