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Restaurant: Trafalgar
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, https://www.wastereduction.gov.hk/zh-hk/waste-reduction-programme/food-wise-hong-kong-campaign

Level1
1
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2014-07-19 4333 views
We went for a casual chill out on Fri night but what we experienced had ruined our mood entirely. When we first seated, there was a strong smell of mold from the wooden table and the leather bench. The table felt sticky when we touched it. The menu was like had been used for decades. It had strong smell of used book which had been exposed to humidity for years. That kind of environment had taken away half of my appetite already. The service was poor. We ordered pork knuckle. It took close to an
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We went for a casual chill out on Fri night but what we experienced had ruined our mood entirely.

When we first seated, there was a strong smell of mold from the wooden table and the leather bench. The table felt sticky when we touched it. The menu was like had been used for decades. It had strong smell of used book which had been exposed to humidity for years. That kind of environment had taken away half of my appetite already.

The service was poor. We ordered pork knuckle. It took close to an hour before it came. We also ordered photato skin, chicken wings and spaghetti. The waitress only gave us forks. When we asked for knives, she used a short glass cup to hold them with the sharp end on top.  It was so dangerous when she passed the short glass cup from my back and put it on the table. 
  

There were two ladies sitting next to our table. I saw them ordered water for many times but the waitresses (apparently Filipino) just kept ignoring them. Not until they asked a Chinese male waiter were they told the restaurant won't serve them water as they were trying to use the water to make their own drink. One of the ladies immediately rectified that waiter the small bag she was holding was Chinese medicine rather that a tea bag as what they thought. With reasonable level of service, how could a restaurant refuse to serve simply because if their false misconception without explaining to the customer upfront??!!!  
 I saw the restaurant manager even refused to apologize when she was first asked to not until the two ladies insisted and it started to get a crowd.

The food was also bad. The chicken wings were too deep fried where the skin became so hard.  Photato skin was over cooked. The ends were just like a piece of burnt paper, no taste, no texture.

Overall, bad hygienic environment, worst service, bad Food. A place that ruined our mood. Definitely not worth HK$200 each as dinner 
 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Dining Method
Dine In
Spending Per Head
$200 (Dinner)