5
0
1
Level2
10
0
Horrible Service
2018-07-30 3030 views
My friends and I went to have a cocktail Friday evening, we all tried a specialty signature cocktail. All the cocktails were good except for "The Ceremony" which had green tea liqueur. It tasted like it was made from cheap midori shot that you down and never wish to have ever again. When we told the server that we didn't like it, the server replied, "Sure, can I get you another cocktail." We ordered another cocktail and it was fine. THE PROBLEM CAME WHEN WE WERE PAYING. We were charged for the c
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My friends and I went to have a cocktail Friday evening, we all tried a specialty signature cocktail. All the cocktails were good except for "The Ceremony" which had green tea liqueur. It tasted like it was made from cheap midori shot that you down and never wish to have ever again. When we told the server that we didn't like it, the server replied, "Sure, can I get you another cocktail." We ordered another cocktail and it was fine. THE PROBLEM CAME WHEN WE WERE PAYING. We were charged for the cocktail we did not drink and the bar blamed us for ordering the cocktail. We saw "The Ceremony" on our bill and asked why we were charged the cocktail since we only had one sip. The cocktail was still full and on the table when we were paying. The server responded, "Well, I warned you it was a strong cocktail but you still ordered it" We told the server that the issue was not that it was strong, the issue was that it did not taste good. Typically bars offering good service will not charge you for a cocktail/item you do not like. The more the server talked, the issue just got worse. So the server says, "Well, let me ask my manager since I'm just a small potato and can't do anything." He went to talk to the manger and comes back and says, "My manager will not take it off the bill for you." The server proceeds to say, "If you didn't like it, you should have said so and asked right then and there to take it off the bill." OHHH, so it's OUR fault that your bar made a cocktail that tasted bad and that it's OUR fault that we didn't ask for you to take it off our bill right away? The first page of their menu talks about the bar's motto how they aim to provide each guest with amazing service. Our bill came to over $1100+, the bar did not do what they set out to do; we had a horrible experience and will not be returning. This bar is not worth the $178 cocktails they are charging. Did I mention that at 11:30PM, the server came to us and said, we ran out of ice and will not be making anymore cocktails. Ok thanks bar that is poorly run, your servers aren't empowered to do anything and to the bar manager, I do not understand why you did not take the cocktail off our bill. Why all this fuss over a cocktail that cost you about $40 to make? I do not recommend anyone to come here. I do not mind paying for an expensive cocktail that is thoroughly enjoyed and where the service is good. It's the principle of paying for a cocktail that we did not drink and the lies that you tell on your bar menu about providing good service.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
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Service
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Value
Date of Visit
2018-07-27
Dining Method
Dine In