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Location : 3/5Decoration : 2.5/5Food : 3/5Service : 1/5Maybe because they opened recently, but me and some other clients had the worst experience there.Waited 40 minutes to get a seat.Seats and table still dirty.No menu given and waitress expected us to order without it.We order basic dishes udon with ebi, and cod fish with rice.The second dish never came, we finished the first dish, added some tofu to wait longer, but still no sign of the fish. (I saw someone ordering the same dish, arriving be
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Location : 3/5
Decoration : 2.5/5
Food : 3/5
Service : 1/5

Maybe because they opened recently, but me and some other clients had the worst experience there.

Waited 40 minutes to get a seat.
Seats and table still dirty.
No menu given and waitress expected us to order without it.
We order basic dishes udon with ebi, and cod fish with rice.
The second dish never came, we finished the first dish, added some tofu to wait longer, but still no sign of the fish. (I saw someone ordering the same dish, arriving before us and she got 30 or 40 minutes after her husband finished his food).

I cancelled it and saw other tables having issues as well with some dishes (1 fish, 1 pork belly).
I saw the manager apologizing to another table and client with unhappy face. No gesture for anyone of us.

Looks like the brand has a good reputation so wanted to try, but no way I'm going to get there again.

The dishes we had were acceptable but pricey.
I was craving for tsukemen and they served cheap pickled cabbage.

While waiting for the second dish, we let the tray in evidence so that someone could remove it... It never happened even though they came to our table 3-4 times...

It looks like it goes faster if you only order tonkatsu, but not sure as I saw people finishing large beers and still waiting for it.

There is no point in running everywhere, just be efficient and care about your customers.
Ebi udon
$286
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2023-06-11
Waiting Time
50 Minutes (Dine In)
Spending Per Head
$350 (Dinner)