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2020-01-11
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We were so discouraged by their service.The environment is very dark. It is good if you enjoy the harbour view.1. There are steps in order to go to the dining area. Steps are not marked with safety warning. None of the staff reminded you “mind the steps”.2. When my friend arrived, the waitress stopped at the steps, said “the lady is there” and left. Poor service.3. We were only given the sunset menu. By 715 pm, all friends arrived. We asked for the a la carte menu. Suddenly a waiter cam
The environment is very dark. It is good if you enjoy the harbour view.
1. There are steps in order to go to the dining area. Steps are not marked with safety warning. None of the staff reminded you “mind the steps”.
2. When my friend arrived, the waitress stopped at the steps, said “the lady is there” and left. Poor service.
3. We were only given the sunset menu. By 715 pm, all friends arrived. We asked for the a la carte menu. Suddenly a waiter came to us and said whether we are ready to order the sunset menu as there is a time limit. It is not marked on the menu what time it is offered. We ended up with sunset menu as each item on a la carte costs the same price as the set menu.
4. Food so so only At that price
5. Around 9 pm, we asked for dessert menu. We went back to our conversation, waiter and waitresses urged us if we decided on dessert. They needed our table back. We said we were not aware that there is a time limit for the table. And there is a whole row of empty tables behind us.😡
6. We finally asked the Manager whether there is a time limit. The manager said guests normally spend about 2 hours and moved to other areas for drinks. We were furious as no body said when we arrived nor booking on open rice highlighted any hour limit
7. By the way, cover of menu is full of greasy stinks
We said that we asked for menu as we wanted to spend more but your service definitely told us not to do so.
Honestly food quality is not spectacular at that price $500 per head
View - you can see the harbour but the window is dirty. So what’s the point?
You have much better choice if you go to a 5-star hotel
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