Video
Read full review
2014-07-08
2266 views
Located on Caroline Hill Road in Causeway Bay, Burgeroom was rather small and cramped as the tables were placed in close proximity of each other. You could barely walk between the tables without bumping into others. I was sitting at the counter along the wall which arguably was more spacious given no one was sitting next to me.For some reason, Burgeroom employs a half self-service model where you have to order at the counter but the burger is delivered to you at your seat. What's confusing was t
For some reason, Burgeroom employs a half self-service model where you have to order at the counter but the burger is delivered to you at your seat. What's confusing was that they led me to a seat first and when I raised my hand to order, I was told to get up and order at the counter. Everyone who sat around me had the same reaction where we thought we could order from our seat given there were so many staff walking around. Which brings me to my next point - given the restaurant is so tiny, I don't get why they need 3-4 staff to deliver the burger to the tables instead of asking the customers to collect their food like a true self-service model. I think they should either streamline their service model to be entirely self-service or have the staff take orders like a real restaurant. They were polite enough though as they would open the doors for customers as they enter and leave.The burger menu was creative and extensive at Burgeroom with signature gourmet choices like Foie Gras and Soft Shell Crab burgers. Prices range from $65 to $200+ for the burger alone with the option to add on fries and drinks for $22 during lunch. I decided to order the Bacon Cheese Burger ($80) - something more classic so I can taste the real flavors of their beef patty.
The Bacon Cheese Burger arrived already cut in half, which was appreciated given the huge size of the burger. The burger was fantastic as the beef patty was thick and juicy with chewy bits of tendon here and there while the bacon was caramelized so it was slightly sweet. The buns were also nicely toasted with adequate structure and texture. My only qualm was that the food arrived in a tiny little tray with no space for me to squirt ketchup for my fries.
Post
