51
17
11
Level2
20
0
Service needs to improve
2010-05-09 30 views
We have been to Bo Innovation since they were in Central. We probably go there twice a year. The food is always interesting but the service tends to be on the cool side. This time we took a friend there and sat on the chefs table. We'd been to the chefs table about 3 years ago and there was one waiter looking after us the whole evening. He was very nice and once in a while Alvin would stop for a chat. This time, the service was quite different - we were served by a chef and sometimes by a waiter
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We have been to Bo Innovation since they were in Central. We probably go there twice a year. The food is always interesting but the service tends to be on the cool side. This time we took a friend there and sat on the chefs table. We'd been to the chefs table about 3 years ago and there was one waiter looking after us the whole evening. He was very nice and once in a while Alvin would stop for a chat. This time, the service was quite different - we were served by a chef and sometimes by a waiter. Since we invited our friend there, we were hoping sitting on chefs table the service would be more personable. It wasn't. We had the wine pairing and for one course the wrong wine was served, which made the wine taste very bitter. In the end, we were also incorrectly charged for an extra course we did not eat, even though the chef knew it was cancelled. We only realized when we got home.

This is still a great restaurant and very unique. They need to bring the level of service back down to a more personable level and the chefs and waiters need to be more attentive and consistent. The service needs improving on the chefs table too. Why pay more to sit there when you get better service on regular tables.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Spending Per Head
$1600 (Dinner)