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2011-11-16
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I bought a group buy coupons for dinner for 2, it's impossible to call to make a reservation first of all, you leave them a voice message, no one calls you back, and when you finally reach them, somehow they're full booking! They claimed they'd call back, but they never did, I called 5 nights in a roll and every single time it rang for a few times and straight to voice message. Food was ok, but the service is TERRIBLY SNEAKY! They are so crowded that they intentionally give you the wrong kind of
Food was ok, but the service is TERRIBLY SNEAKY! They are so crowded that they intentionally give you the wrong kind of food so that they don't have to prepare any "hot" appertizer, instead they gave us something we didn't even know what it was - before we ate it, we thought it was one of those complimentary snacks they offered because we had been there before w/o using coupon, and every single time, we get free pita bread with basic hummus, so that's why we ate it without realizing it was the wrong food!! But when we ordered the appetizer, we specifically ordered one from cold plate, and one from hot plate, and pointed right on the menu, the server repeated what we ordered too with the name (the hot plate was falafel), the falafel didn't come, when we finished both plates (one of the "supposedly" free one), we asked where was the fafael, he said we didn't order it. We felt that it's extremely sneaky, because making a falafel will require more time to amke then some cold plate hummus, the hummus, all the need to do is to scope something out from the fridge and put it on a plate with pita bread whereas they have to deep fried the falafel. with the amount of people and literally 3 staff serving the whole restaruarnt, it's not suprised that they don't want to make the falafel and they never admitted their mistake and walked away, we cannot even argue with them because it's extremely loud in the restaurant!!
Moving onto the desert, we could have choose from 5 different dessert on the menu, instead they told us that we cannot choose at all, it's not even on the menu at all, and it taste extremely extremely horrible covered with over-sweetened coconut powder.
The whole night, we weren't given any service at all, the owner/ manager of the restaurant would not even come or even look at you, the old server treated like really rudely, at one point when we're trying to figure out what to eat he came and said "ok you guys need to hurry we have a lot of people" and make us order right there and annoyed by us because we still havne't decided, it was only 2 mins from when he gave us the menu til he came back to us and made us order again.
They never ever give us any water after the 1st pour, we asked the the manager (the black guy), he nodded and walked right pass us to serve another customer! and he'd even picked up other table's dirty dishes than just giving us some water, until I was terrify and speak loudly how they disrespect their customer, another waiter gave us some water, that was after the dessert, their food was spicy, salty, and we finished our water before we completed the appertizer, so no water for the whole night, i was being extremely patient and wait for the water from the begging and ask and wait.
This restaurant is simply terrible. the music is extremely loud, even loud when they don't have anyone performing. I don't what what's the deal with that, i can see when people dancing, they turned up music, but even after finishing, the music still goes on like forever and you have to yell across the table!
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