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Substandard service
2017-07-08 533 views
I made a reservation as I heard good things about this restaurant. Booked a table for 2 with my full name. My husband came here first and reception could not find my reservation. Asking if he can walk in, reception waiter replied u might want to check with your wife on the reservation. I called and they confirmed the reservation. I arrived 10 min later and we were seated with empty bar seats of at least 2 and at least 3 empty tables. Why would they not give a table to my husband as a walk-in wh
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I made a reservation as I heard good things about this restaurant. Booked a table for 2 with my full name. My husband came here first and reception could not find my reservation. Asking if he can walk in, reception waiter replied u might want to check with your wife on the reservation. I called and they confirmed the reservation. I arrived 10 min later and we were seated with empty bar seats of at least 2 and at least 3 empty tables. Why would they not give a table to my husband as a walk-in when there are empty tables?? We were seated and no one came to serve us for 10min. I complained to the manager and would like to understand why the reception would turn down customers like that as we were about to leave. The answer is - "he is new here and he was off now". Seriously I really don't understand why a restaurant will turn down customers like that. I can understand if u are full house but apparently it's not the case. And I think it's really common sense that even new staff won't turn down walk-in customers when the restaurant is not full and those empty tables have no "reserved tags". I would really want to try this restaurant given the very good comments but it seems like the service is really bad. Sorry about that - u may have one new staff and I have one bad experience - it won't make me feel less pissed..
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2017-07-07
Dining Method
Dine In