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2008-04-06
Wonderful night out with my friends at Stanley, so we decided to stop by the boathouse and sit outdoor on the terrace. There was a long table that could sit 12 or so empty so we asked them if we could take the table for 4 by the pedestrian. They said the table is occupied by the private party who sits next, altho everybody's left that table. so they told us to wait at the entrance area of the restaurant. So we waited for a bit and they didn't get back to us whether we could have the table or n
There was a long table that could sit 12 or so empty so we asked them if we could take the table for 4 by the pedestrian.
They said the table is occupied by the private party who sits next, altho everybody's left that table. so they told us to wait at the entrance area of the restaurant. So we waited for a bit and they didn't get back to us whether we could have the table or not. So, we asked again (1st time), " is that table OK?" the guy told us to wait. then we wait.
asked 2nd time when i saw them cleaning up the tables " are you freeing up the table for us?" ... again, the server told us IMPATIENTLY, " Just wait!"
I mean, first, its a YES or a NO? coz if its a NO then i am not gonna stand around for nothing. It was then, i saw a family approaching from the pedestrian sidewalk to the server cleaning the table (That we waited for, at the restaurant entrance from a distance to the table) and pointing and from the gestures it looks like they want that table.
SO, for the THIRD TIME, i walked over to the servers cleaning, and said, we are waiting for the table, when can we get seated?
again, they told me to go back to the entrance to wait. So i assume they know wut they're doing and will give us the table after i've repeatedly asked them.
In a few minutes, i saw the family, SITTING DOWN AT THE TABLE I WAITED 15 minutes and asked 3 times for.
I was really pissed off and went over and asked the server, hey, I was waiting for the table outside and you guys kept telling me to wait and wait and now u give the table away? what is this?!
and the guy said "No, you never told me you're waiting for this table"
i'm like " you must be kidding me, i asked various staff, for 3 different times"
and he said " well you did not ask me then. did you ask me? was it me? did i tell you ?"
i'm like..i don't know which but i asked 3 different guys. i was thinking, what? I am not here to recognize your faces coz i don't work here! and then he said again " No I don't know about this so, its none of my business" (So if its not ur business whose business is it!??)
i was just simply so mad by then. what kind of attitude is this? First, they did not give me any answer whether I could have a table or not. it is wrong to begin with, to put me off for serveral times and not assure me whether i will be seated. and now after waiting so long you give my table away and pretend you didnt' know about me waiting there? and telling me off in a really cocky and bad attitude? This you call customer service??
While the guy was being rude to us, my friend went over to him and asked for his name. His name was Leo Ng. And then we were going to leave because we were SO GOING TO COMPLAIN. then he started to get nervous, and came after us (still with an attitude). " so now you tell me do you want the table now" ( what kind of attitude is that asking your costumer? am i begging from you or what? )
and i'm like " No man we don't want that table anymore" when there are about 10 other restaurants right next door ready to give imppecable service to their customers and ensure they have a good time!
So, DON'T GO TO THIS PLACE unless you wanna get bullied around and mistreated like you're worthless!!
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