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2025-02-15
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Terrible experience for $3000+/2ppl. Firstly, after picking the more expensive dinner set for valentines day, they gave us the other menu instead, and this went unnoticed until after 4 dishes already came. Luckily we noticed and let the staff know and they finally gave us the correct dishes. Second, for such a fine dining restaurant, we had to request the staff to refill our tea two times, even though they have been refilling other customers' tea throughout the night without needing to ask. The
Second, for such a fine dining restaurant, we had to request the staff to refill our tea two times, even though they have been refilling other customers' tea throughout the night without needing to ask. The menu explicitly says $18 for tea WITH unlimited refills. They should be refilling our tea all night without having to ask twice for the price we are paying.
Thirdly, each other customers were presented with a platter of food (in raw form) that will be cooked, for taking pictures and presentation's sake. However, the chef never presented this platter to us, isn't this a standard in most teppanyaki restaurants?
Fourth, when we ordered at the start, my partner requested all fish items to be replaced with an alternative option (like goose liver). The waitress has clearly acknowledged this request and told us she will tell the chef. However, when the food came we both still received the fish liver dish, even though my partner requested for goose liver. We had to tell the staff about this to change the dish, they totally forgot about our request!
Fifth, because of the menu mix up, they constantly forgot about the dishes we missed out on, such as the tofu soup and toro dish. Again, we had to remind them, never in a teppanyaki restaurant did I need to inform the staff numerous times for numerous issues!
Lastly, the chef barely introduced the dishes that were given to us. For such price we are paying, shouldn't we be introduced to each food item? What it is, how to eat it the best way, what sauce it is, etc. I noticed the chef was introducing it to other customers but not us, perhaps the chef thought it was our fault they got our menu order wrong! For example, we had a dish of abalone that arrived but no one explained anything to us about this dish (even the waiter did not).
The overall service was terrible in this restaurant, it ruined the whole experience for us (valentines day). Frankly one of the worst and most disappointing teppanyaki experience I had. For the price I am paying ($3000+), I expected much better than this. Even my last teppanyaki experience at 本命 in Causeway Bay was much much better, and for just HALF the price of this restaurant. I will not be coming back for sure!
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