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2017-01-24
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Very bad attitude ,Our friends birthday was ruined by their not well trained staffWe've prepared a birthday cake for our friend last night, when we asked the staff to bring the cake out, the staff told us that we could not light up candle in the shop due to the reservation of the paintings in the shop. I was really upset because when I called the restaurant to make a booking for the table two days ago, I have told the staff who answered the call that we have prepare a cake and we would like our
Our friends birthday was ruined by their not well trained staff
We've prepared a birthday cake for our friend last night, when we asked the staff to bring the cake out, the staff told us that we could not light up candle in the shop due to the reservation of the paintings in the shop. I was really upset because when I called the restaurant to make a booking for the table two days ago, I have told the staff who answered the call that we have prepare a cake and we would like our birthday frd to blow the candle there. They should have told us in advance about the candle blowing policy.
And yet they just brought the cake out without candle and still charged us $250 for the cake cutting fee. The staff then told us with poor attitude about the policy and we should have known about the policy if we were regular customers of the restro .
This is really disappointing as I did checked Instagram, I've seen people blowing candles at the same restaurant before and there's no way I could find out that policy unless the staff would tell people when they make reservation. I guess, there's a double standards on the policy of the restaurant and we were not welcome at all.
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