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Wasted 40 minutes waiting for nothing
2025-03-01 88 views
I placed the take away order at 18:45 while my starving kids are waiting on the car. Till 19:10, they still not call my number (my number was 14 but they were preparing food for 28). I asked the staff the status and she was telling me I still have to wait for the kitchen food. At 19:20, kitchen was sending out order but that wasn’t mine. I asked again for the status, I saw the staff secretly printed my order and gave to kitchen. I asked again and finally they told me that they missed my order an
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I placed the take away order at 18:45 while my starving kids are waiting on the car. Till 19:10, they still not call my number (my number was 14 but they were preparing food for 28). I asked the staff the status and she was telling me I still have to wait for the kitchen food. At 19:20, kitchen was sending out order but that wasn’t mine. I asked again for the status, I saw the staff secretly printed my order and gave to kitchen. I asked again and finally they told me that they missed my order and I have to wait for another 15 minutes. That was totally ridiculous to let your customer wait for nearly 40 minutes for nothing.
Finally I got the refund and went to McDonald instead. Leaving this message to warn somebody else, unless you want to waste your time to wait for nothing.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Taste
    Decor
    Service
    Hygiene
    Value
    Date of Visit
    2025-03-01
    Waiting Time
    50 Minutes (TakeAway)
    Spending Per Head
    $100 (Dinner)