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Great food-poor attitude .
2019-07-19 426 views
We love 11 Westside and the attached secret bar (The Wiltshire) and go regularly as we live in the same building. However, we feel as if we’ve been extremely let down. My husband recently had surgery and is on crutches. To get up to 11 Westside you usually have to go up around 30 stairs - which he would be unable to do. However we had asked previously and they had said that the Building lift (which is usually not used) would be available if needed. I went down to speak to them about this and che
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We love 11 Westside and the attached secret bar (The Wiltshire) and go regularly as we live in the same building. However, we feel as if we’ve been extremely let down. My husband recently had surgery and is on crutches. To get up to 11 Westside you usually have to go up around 30 stairs - which he would be unable to do. However we had asked previously and they had said that the Building lift (which is usually not used) would be available if needed. I went down to speak to them about this and check if the lift would be available in this instance, particularly as we live in the building, as this would have meant my husband could have got in the lift outside our flat and arrive directly at the restaurant. However, they were unwilling to help - saying that they would have to disturb other diners In order to help us through. Whilst my husband is only temporarily disabled, this appalling attitude really annoyed us and made us feel sorry for anyone who actually is disabled and would like to go there. Rather than help us go up in the lift and maybe disturb 2 diners for 2 minutes they were happy to turn away our business. Really disgusting. We love the food but after tonight will think about whether or not we go again. Shocking realisation of how difficult life must be for non-able bodied customers in Hong Kong and (potentially) illegal. Come on Westside, you can do better.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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