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2022-07-02
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My boyfriend and I went to Mono to celebrate my bday back in May therefore restrictions were still being applied. We were recommended by one of the waitress to try the Journey menu which is the most expensive one. However, the staff was incapable of serving all the dishes within the allotted time and at the end we were told to hurry up. The waitress was so impolite that she told me to eat 3 desserts in 5 mn. Moreover, the assistant manager Zach Salonga was obviously annoyed with us asking him to
As we couldn’t finish all the desserts, we had to ask them to put it in a takeaway box but it just turned into some kind uneatable mess.
We filed a complaint to the JIA group however they refuse to offer us any kind of compensation. Do not ever go to this restaurant as it definitely doesn’t deserve it’s Michelin star but I’ll give them a medal for one of the worst customer service among all restaurants in HK.
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