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Worst service
2023-04-08 417 views
Worst customer experience!!! When I ordered a cake two days in advance which I needed for my child’s lunch birthday party. Their customer service advised I can pick up at 12:30. When I arrived at 12:15, they said it needs to be 12:30 so I decided to return in 15mins. Within 5 mins the shop called saying now it’s 1:30? I said that won’t work since it’s for a birthday party at lunch. No solution was provided and the lady on the phone was extremely rude. Their manager called back in 10 mins yet aga
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Worst customer experience!!! When I ordered a cake two days in advance which I needed for my child’s lunch birthday party. Their customer service advised I can pick up at 12:30. When I arrived at 12:15, they said it needs to be 12:30 so I decided to return in 15mins. Within 5 mins the shop called saying now it’s 1:30? I said that won’t work since it’s for a birthday party at lunch. No solution was provided and the lady on the phone was extremely rude. Their manager called back in 10 mins yet again with no solution only kept saying sorry and said the cake was damaged in transit. When we picked up the cake they said they replaced and baked immediately which was sub par quality, the sponge cake was hard like a solid brick and nothing like a sponge cake should be. The butter cream was like a solid butter stick not cream! Definitely not recommending this cake shop to anyone, and especially be aware of this store in Taikoo MTR which the service was terrible.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2023-04-06
Dining Method
Dine In
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Worst service