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Horrible service. Mediocre tea set
2018-06-19 701 views
We ordered the tea set which amounted to over 370+ MOP (Weekend price) but when we attempted to pay with a HKD1000 bill, we were declined by the store manager Gigi. She insisted that the store (Oh yes, this is an international food brand we are talking about here) did not have change, even though we had explicitly mentioned that we were willing to accept change in MOP. Considering that most items on the menu easily amount to nearly a 100MOP, it is hard to believe that they do not have sufficient
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We ordered the tea set which amounted to over 370+ MOP (Weekend price) but when we attempted to pay with a HKD1000 bill, we were declined by the store manager Gigi. She insisted that the store (Oh yes, this is an international food brand we are talking about here) did not have change, even though we had explicitly mentioned that we were willing to accept change in MOP. Considering that most items on the menu easily amount to nearly a 100MOP, it is hard to believe that they do not have sufficient change for their customers. It is extremely ridiculous that as customers with cash, we had to ultimately foot extra credit card charges because this international chain was unable to figure out a way to handle its own issue of lack of change (which by the way, amounted to only 500+ MOP). Perhaps you should consider plastering a sign indicating that the maximum amount of change you are able to provide is no more than 200 MOP!

This sealed the deal for us because we already had an unpleasant experience of
1. Helping ourselves to be seated
2. Helping ourselves to the menus
3. Being explicitly sent back to our seats when we attempted to place our orders at the cashier because ‘we can take your orders from your seats’

How about you serve your customers when they enter your cafe?
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2018-06-17
Waiting Time
20 Minutes (Dine In)
Spending Per Head
$125 (Tea)
Celebration
Birthday