18 grams 以前係我最鍾意既 cafe 之一,以前好鍾意介紹呢間cafe 俾friends,同feature佢既latte art 係 ig。佢既咖啡真係above-average,無論香味、口感都一流。但係,近日我同個 friend 兩次係 cafe 既經歷,令我重新思考係咪會再幫親。
M: 我 G: 18 Grams 員工
到達cafe時 5:50pm,我唔太肯定仲有無tea sets
M: 今日係咪無 tea sets 啦?
G: 無
M: 嗯⋯⋯要分開買咪貴開多囉⋯⋯ (心感可惜)
G: 如果你諗真D,其實價錢差唔多
(作為一個常客,我好清楚我個多士set,upgrade埋杯咖啡,會係大概$80-90; 而家分開買,價錢大概會貴左$40)
M: 嗯,好似都差幾多bor (可惜、疑惑,同唔知買咩好)
G: 咁你買唔買呀?(批判、聲線向上)
M: 聽你咁講,你係咪唔想我地買咖啡呀?
G: (諷刺) Up to you~ (中文:隨得你啦~)
作為一個咖啡迷,果刻我真係覺得好offended,前所未有咁失望而離開左呢間好鍾意既 cafe,服務質素認真需要改善。
18 Grams used to be my favourite. I have been recommending this cafe to my friends and featuring it several times on my social media. Their flat white never fails- often aromatic and fruity, with a thick and creamy body. Yet, there have been two unwelcoming incidents my friends and I have encountered that have made us rethink on whether the cafe is worth visiting.
There was one time my friend sat alone at the table, enjoying the coffee. The staff requested her to sit at the bar table in a blunt tone without excusing himself.
The recent incident being...
M: Me G: 18 Grams Staff
Visit at around 5:50pm. Ain't sure if the usual tea sets are still available.
M: Is there no more tea sets today?
G: No (blunt tone)
M: Ah... it's gonna be more expensive then to order the toast and coffee separate. (feeling unfortuante)
G: If you think about it, buying sesaparte and tea sets are about the same price.
(Being a frequent customer, I know my usual toast tea set, with a beverage upgrade to flat white is about 80-90HKD and buying separate makes it around 40HKD more expensive.)
M: Ah.. hmm I don't think so. (feeling unfortuante and unsure what to get for my tea time)
G: Do you not wanna buy coffee then? (judgmental and raising his voice)
M: Are you telling me to not buy cofee then....
G: (sarcastic and playful tone) Up to you~
Honestly, I felt offeneded and disappointed that i was able to hold my temptation and leave the cafe I used to love so so much. Two times of such unwelcoming service is more than enough. The CS of the cafe seriously needs an upgrade.