We ordered a classic burger and a sole fish burger. The fish burger was actually rather good for the crispiness, other than that you won't really taste any real fish because they have to put strong flavours to drown out the fishy taste. This is expected for fish burgers anyways.
The classic burger was the big disappointment. The beef patty was completely tasteless. I don't exactly know what beef they used that it could taste like chewy plastic and with no taste. I have not a single clue how they prepared that burger. I would probably say McDonald's patties have more flavour than theirs. Weird. On top of that, the sauce was not strong enough to cover the tastelessness of the burger. If they had made a more flavourful sauce then I guess it could balance the burger.
The service was actually very horrible for us. I'm not sure why we had to wait longer than the many people who have ordered after us. Did they really forget our order? Or was it deliberate? Or did they prepare the more expensive burgers first? Or whatever. It was not pleasing seeing others got served way before us but came in far later than us. Let's not mention they won't even give you hot water.
All in all, I do not understand the hype of this company on openrice.