Started the night pretty well! Got seated early by a friendly staff at the reception.
As we ordered and the food started coming in, we realised we were still missing one of our orders. As usual, as anyone dining, we followed up our missing order… we glanced at their open kitchen to see maybe they’ve just missed it or something but it obviously looks like the order wasn’t punched in… the staff came to our table and asked what was it that we were following up 🙄🙄… After finding out, not a single explanation or at least an apology that they’ve missed our order.
Through out thier dinner service, the staffs doesn’t seem very approachable. Long faces, tone of voice seem very bored/tired but it doesn’t look like a very busy night with empty tables just waiting to be filled. I’ve seen busier places yet staffs are always very upbeat with their service. Also, they seemed so busy with serving birthday cakes to tables who were celebrating (nothing wrong with that at all) but seems like they’ve forgotten the ones that are having actual dinner. Not very attentive with clearing out empty plates unless we called them when we need to order more or ask for a refill of glass of water.
Overall, enjoyed the food but not quite the service that was provided since we expected they had quality service by what they advertise on social media.