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2014-12-02
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This has ought to be the abosulte WORST dining experience I have ever had. It was so bad that I had to start an account just to vent the frustration I had with this experience. I do not normally do this since I hardly ever stumble across a restaurant that good or THAT HORRENDOUS that I feel like I need to comment on..but Restoration brought dining to a whole new level. Where to start...So my friend had reserved a table for 8 three weeks ago for a Thanksgiving brunch on Saturday. She told us th
Where to start...
So my friend had reserved a table for 8 three weeks ago for a Thanksgiving brunch on Saturday. She told us that this restaurant serves Chicken and Waffles (which is not a usual occurence in HK), and that they have this fancy Thanksgiving turducken menu (i.e. turkey with duck and chicken) for that specific weekend. We were all super excited to try the food and all, so we had our friend put in 4 turkducken orders and 4 chicken and waffle orders for our brunch. The restaurant asked for a 800$ deposit, which is fair I suppose since we did put in orders for this 'special' entree. So during the three weeks, our friend called in three separate times due to the changes in the number of people from 8 to 16 at a point and back to 7 in the end, however, our order of turkducken had only changed from 4 to 3 orders with 4 other orders of chicken and waffles (even though this restaurant is known to primarily serve chicken and waffles, yet we have to pre-order it... so what happens to the walk-in guests?)
PS. The Thanksgiving menu is $298HKD and has a main of either turducken or chicken/turkey (and if we add $100, we can have all you can eat chicken OR turkey + all side dishes).
Anyway, on the day of our brunch, the hostess came over and said we didn't confirm our orders of turkducken so there will be none served for our table. There will still be turkey or chicken and chicken and waffles that we can choose from. We explained to her how we have called in on three separate occasions and have made the orders quite clear, and we have definitely confirmed our orders. She struck back with poor attitude blaming us for not 'confirming' though email. We were very disappointed, but what can we do (at this point, we just wanted to have our lunch). So we just ordered two turkeys from the thanksgiving menu (which we have previously asked if we could share if we don't get seconds, and they said it was fine with them), and 5 chicken and waffles ( and somehow they had the chicken and waffles reserved for us, but not the turkduckens).
The 5 chicken and waffles came and two scones + two soups came from the thanksgiving menu. Let's start with the taste of the chicken and waffles - the waffles were so soggy and it was definitely NOT freshly made. Eggos tasted better than those waffles. The rub on the chicken was quite tasty, but the chicken itself was far from juicy. You literally had to keep drinking water to get that meat down your throat. But okay, we appreciated the effort, since we don't know where else we could get chicken and waffles here in HK.
Next to the turkey menu. One small appetizier plate of turkey came with one drumbstick and a few slices of breast meat came. The waitress asked who is having the turkey, and I said we are sharing it. She said no you cannot, since this is an all you can eat menu. So to stop the fuss, my friends had her put the plate in front of me. Then we called her over again and said we are not going to get seconds so can we share? She kept fussing on how it is an all-you-can-eat, so you can't share. We repeated ourselves like 5 times before she finally understood what we meant, and said okay. The side dishes then came, and there were about 6 different side dishes in a soufle-sized ramkein each. So we thought okay, there must be another set of turkey + 6 side dishes coming out soon. That obviously didn't happen, nothing came out even after we were done all the chicken and waffles and the first order of turkey and side dishes. We asked if there is another coming, and they said that was it. Now, let's not forget we are paying 298$ for each, and all they gave us was 6 small side dishes + a few breast meat + ONE drumstick, and we are expectd to pay 600$ for that? I can have a Grand Hyatt Buffett dinner for that price and be one happy camper with food that is 3x better than this. Let's not forget this is only lunch.
We asked to speak with the manager, and basically to summarize this, he was nothing but RUDE. He would talk over us and we were telling him our problems. He had NO intention of trying to make us feel better and leave on a happy note. He made it seem like we are just a bunch of cheap idiots who are unwilling to pay for our second turkey order, which DIDN't EVEN COME. In the end, he said let's settle this, I will take one order of that turkey off your bill. We were enraged. First off, he didn't listen to our concerns, he was far from sincere when he apologized, and he thought he was doing us a huge favour taking that one order of non-existent food off our bill. He kept talking and talking and wouldn't listen to us. After we were able to speak for a bit, he struck back "all i hear is the same thing over and over again". That was the breaking point. Excuse me for repeating ourselves when you weren't even listening to our concerns.
All in all a TERRIBLE dinning experience that I would not recommend ANYONE there for sanity purposes.
题外话/补充资料：
I hope I have provided a detail enough insight into our dining experience for all you amazing diners out there and that I would not even recommend someone I dislike to try.
If I can still repeat the story after 4 days with this much rage...
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴