影片
更多
2011-08-26
141 浏览
I was so disappointed with the service of Epoch's staff when making coffee. This afternoon, i went to epoch to buy a cup of skimmed milk caffe latte to take away and realise their service was in a mess especially during lunch time hour. I was standing in front of the cake cabinet and waiting for my latte, actually the barista already made my caffe latte, it is just they made a mistake to overlook the order is for takeaway. They left the coffee near the cashier for 10 mins then later on they real
This afternoon, i went to epoch to buy a cup of skimmed milk caffe latte to take away and realise their service was in a mess especially during lunch time hour.
I was standing in front of the cake cabinet and waiting for my latte, actually the barista already made my caffe latte, it is just they made a mistake to overlook the order is for takeaway. They left the coffee near the cashier for 10 mins then later on they realise it is my order,so they jumped in front of me and ask me once again if i want it take away...and i say yes. I was standing there for more than 15 mins and saw the whole thing!
Then they pour the latte from the cup into a paper cup and trying to pour more hot milk and pass to me. I was totally shocked!
I said to the lady '' Isnt it the right way to serve coffee in such a way?!''
Then she saw my unhappy face, she asked the barista to make a new one for me.
Honestly, if i can accept such a quality of coffee, i dun really need to pay $ 30 for a regular size coffee. I can get something cheaper from local fast food shop for half price. The idea to have a cup of coffee with such a price is expecting, it is freshly brew and also serve it when it still hot. They made a mistake, then they should make a new one for their customer and never pour a luke warm coffee from a cup into a paper cup, then add more hot milk and send to the customer......!
When i was waiting for my order , i saw the barista is not very professional. He made excess milk foam on a caffe latte, then he use a plastic spoon to scope it away, then drop the plastic spoon into the basin and pour more hot milk. Then he seems not happy about the layer of milk foam, he grabbed the same plastic spoon from the basin again and scope away more milk foam. They see dun have a sense of hygiene!
It is totally unacceptable and disappointed to me and sure i will not visit again.
张贴