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2017-02-02
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Having been impressed by Rhoda when it first opened, we made a dinner reservation to entertain an overseas guest. The food, although good, was lackluster for the price we paid, and nowhere as memorable as the Chef's 22 Ships establishment. However, the ambiance and the friendly wait-staff at the start of the evening made up for this.We had been content with the service and the overall dining experience until we were served a vegetable dish (potatoes) which was unfortunately undercooked after be
We had been content with the service and the overall dining experience until we were served a vegetable dish (potatoes) which was unfortunately undercooked after being fried (hard to even cut into). The waitress apologized for having served us raw potatoes and asked if we wanted a new dish or just to send it back. As it was towards the end of our meal, we just sent it back.
The waitress then returned to tell us she had informed the kitchen, and 'for our knowledge' the some of the potatoes were actually too soft, which was baffling to us as we’d been drinking water to ‘wash down’ the potatoes. As a cook myself, and someone who frequently enjoys the Hong Kong dining scene, this was both rude, condescending and an embarrassment. Cooking a potato is not rocket science.
To add insult to injury, when the bill came we were still charged for this dish and when we enquired why this had not been taken off, the maître d' told us that only a couple of potatoes had been undercooked and we had eaten most of the dish anyway. Surprisingly rude service for an upmarket, ‘gweilo-run’ establishment.
The attitude and poor customer service overshadowed what was in our view a minor and forgivable mistake by the kitchen, and as a result I can’t say that we will be recommending Rhoda unless they up their game.
张贴