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I went to Chutney to celebrate my friend's birthday and we enjoyed the food a lot. Nightmare starts towards the end of our lunch:Whilst the waiter was cleaning the table, he accidentally dropped a plate on my glass, which made glass shattered everywhere. But we were fine with the small incident and asked if the waiter was ok or not.Then the staff brought out the birthday cake to us, and at the same time, also brought out the bill with their card machine before any plates and cutleries were place
Whilst the waiter was cleaning the table, he accidentally dropped a plate on my glass, which made glass shattered everywhere. But we were fine with the small incident and asked if the waiter was ok or not.
Then the staff brought out the birthday cake to us, and at the same time, also brought out the bill with their card machine before any plates and cutleries were placed on the table (for eating the cake). We didn't ask for the bill but it seems they were eager to kick us out (at around 2:30pm).
Since they charge a cake fee, wee then asked the waiter to help us cut the cake. The waiter first brought out the plates and 3 knives (without forks) and did not cut the cake for us. We then ask him to cut the cake for us. He did it at our table unwillingly and clearly with an attitude. The cake slides were clearly uneven and we had to split the cake ourselves.
This was not the end.
We then ask the waiter to help us pack the other half of the cake. He did pack the cake but put it in a Mandarin Oriental paper bag that was smaller than the cake box. Although our cake was from MO, but we came with a bigger MO bag. He even tried to prove us wrong by saying the paper bag and the box are from MO. We insisted that we had a bigger bag and he eventually went back and returned the original bag to us.
Even though the food was great, the service was categorically appalling. Please retrain your staff and address your staffs' attitude. We didn't feel welcomed at all.
张贴