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2018-11-19
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Some feedback from our visit to Kytlay HK tonight : We arrived at 7ish and the restaurant was very quiet, we asked to sit on a specific table outside and were told the table wasn’t suitable for 2 people- it was placed for 4 people. 10minutes after a party of 2 sat at the table. I passed this feedback onto our waiter who told the management team. Rather than explaining the situation themselves the management sent the waiter back to explain that the party had booked that exact table for 4 and now
We arrived at 7ish and the restaurant was very quiet, we asked to sit on a specific table outside and were told the table wasn’t suitable for 2 people- it was placed for 4 people.
10minutes after a party of 2 sat at the table. I passed this feedback onto our waiter who told the management team. Rather than explaining the situation themselves the management sent the waiter back to explain that the party had booked that exact table for 4 and now the bookings was for only 2. This is a blatant LIE as I had called earlier in the day to book a table and was told that only tables of 6 or more were allowed to book. I then spoke to that party of 2 who sat at the table we had requested and they confirmed that they did not book a table at all.
I was not angry at the situation, a simple explanation would have sufficed but the fact that I was lied to put us in an extremely bad mood.
The fact that it was our waiter who came to apologise and not management was a real disappointment- seeing as all they were doing was sitting at the bar chatting together.
Management here obviously do not know how to handle the F&B business.
Food wise we spent $900 on two pizzas two drinks and a starter- very pricey and unfortunately the pizzas weren’t anywhere near the #1 pizza in Italy status they were given.
The crust was nice an puffy however I felt the pizza base was a bit moist.
The Parma ham and mozzarella was nice however could have done with some extra olive oil and some balsamic vinegar.
张贴
