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2021-11-07
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The food quality in this restaurant is fair, however, the management and routine is a hot mess. We made a reservation at 8:30 however we wait for a long time and got our table at around 9( I don’t understand why they had this reservation system if customers had to wait 30 minutes for a table). Not only that, the MOST disappointing thing was that I called them two days in advance and asked to pre-order a cake with a candle. However, they forgot about it and I had to gently whisper in the servers’
Not only that, the MOST disappointing thing was that I called them two days in advance and asked to pre-order a cake with a candle. However, they forgot about it and I had to gently whisper in the servers’ ear to remind them I had already pre-ordered a cake.
Guess what happened next? They just serve us the regular cake😅 and I had to remind them again by asking them to please give us a candle on the cake(surprise ruined). The worst is about to come….. they brought a new cake to the wrong table…😂😅 they served the cake and sing the song to the table right next to us🙄🙄
I do understand mistakes could happen, but for a valuable birthday celebration, this is the worse that could happen. We pay the money not only for the food but also for the experience. This is indeed the worse celebration dinner I have ever had. I felt like what I paid is not worth it at all! I could go to another less expensive Italian restaurant and get a higher quality experience than this🤬
食物质素虽然唔错， 但餐厅运作混乱。 两星期前已经订位8:30pm， 最后差唔多9点先入座。
仲有最失望系特登食饭两日前打电话去提前预约同朋友庆祝生日 ，希望蛋糕加个蜡烛 当时佢哋员工仲话冇问题已经帮你写低咗, 点知去到最后佢哋完全唔记得咗 直接推甜品车。我细细声提醒佢 我提前订咗蛋糕 咁都唔紧要啦 点知直接上普通蛋糕！ 我再三提醒 问佢地可以俾个蜡烛我 再等多阵先有位员工走埋嚟问系唔系两日前打电话嚟要加蜡烛𠮶位 😅
惊喜都冇咗 劲扫兴 最离谱系 送新蛋糕嘅时候仲要送错蛋糕去隔离枱 谂住影低唱生日歌𠮶一刻啦 点知走咗去隔离枱 真系好turn off! 收费咁贵嘅餐厅影然可以咁甩楼⋯⋯⋯⋯ 我&我朋友𠮶一刻好失望
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