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2013-04-08
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It wasn't the first time I dined at this restaurant. Not my favorite in terms of the restaurant environment (as noisy as Chinese restaurants as they cramped too many tables into a small space in order to make more money), but the food is good (tend to be salty but that's Portuguese style in general) and price reasonable.So again we enjoyed the food as usual, except one foolish mistake of one waiter then our evening was completely ruined.我已来过船屋多次, 食物水准不错, 价钱相宜. 所以即使较嘈吵也可勉强接受. 这次晚餐一样, 食物OK, 但这个晚上却
So again we enjoyed the food as usual, except one foolish mistake of one waiter then our evening was completely ruined.
我已来过船屋多次, 食物水准不错, 价钱相宜. 所以即使较嘈吵也可勉强接受. 这次晚餐一样, 食物OK, 但这个晚上却让一个侍应彻底破坏了.
It was Sat evening. We entered the restaurant a bit later than 8pm. There was a table available immediately. After we finished the main courses we ordered dessert and dessert wine. My boyfriend off to toilet, then a waiter approached me, telling me I have to turn the table at 930, as it's reserved for other customers. I said ok, the waiter left, then I checked the time, then I realized it was 930.
SO WE WERE TOLD TO LEAVE AT 930 AT 930. WITHOUT PREVIOUS WARNING BEFORE. AND THE DESSERT JUST ARRIVED.
长话短说, 我们在9时25分叫甜品及酒, 而侍应在9时30分叫我们离开,因为要交枱给下轮食客, 而1)甜品刚上, 2) 之前我们没有收到通知.
最可怕的是, 那侍应竟然睁大眼睛说谎, 说他跟我说过, 而我由进门开始未跟他说过一句话. 如此低级的大话实在令我不懂如何反应。唯一的解释是, 他应该要一早跟我们讲清楚, 但他忘记了, 害怕受责, 所以不断重覆一个低级大话。
I then called to the attention of another waiter who was in front of me. He was a bit nervous, then my boyfriend returned and I told him what happened. At this time, the waiter seemed to have come up with a solution, he decided to lie, he said he has told me we have to turn in the table at 930, while I hadn't exchanged a single word with him.
I was surprised a restaurant of long standing was so inept to handle situation like this. 1) They COULD talk to us nicely, arranged us to move to another table for another big group of customers. 2) If there's really no table available, they SHOULD NOT take our order at 9:25 while we needed to go 5 minutes later. 3) They SHOULD NOT insist they had communicate with us about this while they haven't. 4) And, last but not least, they SHOULD apologize. Instead, the waiter (there's just this one big liar, I have to be fair) lied in the face.
They missed 1, 2, 3, 4 opportunities to make it up.
但即使如此, 他也可以有多个处理方法, 1) 他可以安排我们到另一张枱, 2) 不应该在我们要交枱5分钟前为我们落单, 3) 不应该讲大话, 4) 简单一句sorry.
但他宁愿讲大话, 我们实在难以接受.
后来事情闹大, 非常不愉快, 我承认最后我们反应过大了, 如令其他食客不安, 深感抱歉. 但那一刻实在难以接受一个完全没有需要的大话。
Here I have to say at last we overacted as we were caught in emotion. We found it humiliating. And we couldn't bear the plain lie. We hereby sincerely apologized to other customers who was affected by us. But again I urge you to understand it was because we were humiliated in the first place.
In conclusion, the food was nice. The service was usually good. As I said I have been here for many times, this was the first time I encountered such thing. But, for sure we wouldn't come back again. And as a piece of advice, I would say, there are many better choices in Macau for Macanese/Portuguese food. For similar standards and environment, I highly recommended O Porto Interior which sits on the same street, which I actually dine there more often.
结论, 这间餐厅的食物是不错的, 当然我不会再去了. 对其他食客的建议是, 澳门好的澳葡菜有的是, 同一条街的内港餐厅便很不错, 我也是那儿的常客.而且装修更有特色,也没有那么嘈吵.
张贴