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2008-05-23
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一向也喜愛『霸王山莊』的食物，環境也見寬敞，但灣仔店的服務實在不敢恭維！我們一行四人叫了很多食物，基本全也不俗，不過有客肉鬆較鹹。但是後來的一客『油浸荀』，煮出來的食物跟照片相差太遠，再加上超鹹，完全不能入口。故此，我們叫了店經理來，並告訴他退走該碟『油浸荀』，而且煮法跟傳統的有所差異，而且太鹹，完全不能入口。可能我們表達得不夠好，他只是跟我們說：『一向也是這樣子做的！我幫你睇下．．．』既沒有道歉，亦沒有笑容，他說完了這句話便拿走碟子了！我跟朋友們面面相覷，等了很久，也等不到他的回應，於是便把他叫過來，看他會怎樣處理。他依然是態度輕蔑的跟我們說：『你地話唔要呀嘛，幫你Cancel咗．．．』我們四人也覺得滿肚子怨氣，連最愛的桂花圓子也不點便離開！我們也決定以後不會再光顧！I really hope that the restaurant owner has a chance to read this comments, as the attitute of your staff is totally unacceptable. What more important is, he i
一向也喜愛『霸王山莊』的食物，環境也見寬敞，但灣仔店的服務實在不敢恭維！
我們一行四人叫了很多食物，基本全也不俗，不過有客肉鬆較鹹。但是後來的一客『油浸荀』，煮出來的食物跟照片相差太遠，再加上超鹹，完全不能入口。故此，我們叫了店經理來，並告訴他退走該碟『油浸荀』，而且煮法跟傳統的有所差異，而且太鹹，完全不能入口。
可能我們表達得不夠好，他只是跟我們說：『一向也是這樣子做的！我幫你睇下．．．』既沒有道歉，亦沒有笑容，他說完了這句話便拿走碟子了！
我跟朋友們面面相覷，等了很久，也等不到他的回應，於是便把他叫過來，看他會怎樣處理。他依然是態度輕蔑的跟我們說：『你地話唔要呀嘛，幫你Cancel咗．．．』
我們四人也覺得滿肚子怨氣，連最愛的桂花圓子也不點便離開！我們也決定以後不會再光顧！
I really hope that the restaurant owner has a chance to read this comments, as the attitute of your staff is totally unacceptable.
What more important is, he is the restaurant manger, he should be the one to "lead by example". I don't think he can manage the store properly. Apart from his attitude, it's also found that you were not having enough manpower in the restaurant. This is also an indication of the incapability of your manager.
As I can see, the restaurant was only half full in the night, I don't know how many customers have similar experiences like me. But I am so sure that if there is no improvement, the remaining customers will be attracted by other better services restaurants.
The incident has happened about a month ago, I was so busy that I have no time to write a comment, but you can understand how angry we were since I am still remembering my experience in your restaurant after such a long time!
There are many restaurants out there with poor food or bad staff, but King's Lodge is the one that I firstly wrote my comments (besides I am not good at typing Chinese at all). Please understand that your cusotmers can just walk away without letting you know. Glad to know if there will be any improvement in the future.
張貼