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2009-04-11
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I was a fan of this restaurant because the Chicken Schnitzel was good and had big portion.However, after my visit last Saturday, I will never go again.First, when I got upstairs, the Kylie Minogue music was so loud that we could not even chat. I don't mind music (and I like Kylie) but it was just far too loud. It felt as if the staff was enjoying the music while the customers had to suffer.Secondly, the seat I was assigned to was against the wall. There was a pot of plant with long stems and lea
However, after my visit last Saturday, I will never go again.
First, when I got upstairs, the Kylie Minogue music was so loud that we could not even chat. I don't mind music (and I like Kylie) but it was just far too loud. It felt as if the staff was enjoying the music while the customers had to suffer.
Secondly, the seat I was assigned to was against the wall. There was a pot of plant with long stems and leaves directly on top of my head. Therefore, the leaves keep appearing on my face and scratching my head.
Then, the waitress only gave us one glass of water for four of us. Were we supposed to share??
We ordered a medium pizza, a Caesar salad and other dishes. When the pizza arrived, it looked very small. So we asked the waitress if it was a small or medium pizza. The waitress replied small, so we pointed out that we ordered medium. She insisted that we ordered small, so we settled for the pizza.
Then a dish of spare ribs came. We did not order spare ribs, so we told her. It turned out that they completely mixed up the order with the table next to us, so the pizza AND the spare ribs should have gone to the adjacent table.
Then what's really our food came. The Chicken Schnitzel was up to my expectations, with two pieces of chicken fillet plus curly chips. I was happy about this dish. (see attached photo).
The pizza was OK, with normal ingredients, nothing special.
Then I tried the salad. I found a HUGE fly (by huge, I mean a bean sized fly and not the sesame size one). The fly was attached onto the greens by heavy salad dressing. It was so gross. I told the waitress, but she did not even apologise for it. To be fair, she did offer to give us another Caesar salad but we had no more appetite after this huge fly. I really should have taken a photo of this fly to share it here, but I forgot to do so.
So I talked to the manager about this terrible experience. However, he kept making excuses and externalised the responsibilities. The manager claimed that any restaurant could mix up orders. He claimed that flies could appear in food and it was not their problem as they could not control where flies flew to. I was so disappointed by this undiplomatic response. He did not offer any discount, free dessert or drinks either.
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