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2014-08-17
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The experienceMy friends and I made a reservation 2-3 weeks in advance for their Amex Restaurant week special. Finally, when the day came, we were highly underwhelmed. Firstly, their Restaurant Week set menu only offered 1 out of 2 of their main options. That's 50%. I didn't want to go with the lamb main and asked to sub from the a la carte menu for a fish item and out of 10 items, there was only 1 other fish option that did not have a price difference. Their starter menu also had many items tha
My friends and I made a reservation 2-3 weeks in advance for their Amex Restaurant week special. Finally, when the day came, we were highly underwhelmed. Firstly, their Restaurant Week set menu only offered 1 out of 2 of their main options. That's 50%. I didn't want to go with the lamb main and asked to sub from the a la carte menu for a fish item and out of 10 items, there was only 1 other fish option that did not have a price difference. Their starter menu also had many items that were unavailable which disappointing. The waiter and even the managerhad the nerve to come up and tell us that "sundays are busy, that's why many items are unavailable". Unacceptable. Why participate in Amex Restaurant Week if you're not going to offer what is on your fancy Restaurant set menu? It's not the customer's problem that you don't have enough ingredients because your sundays are "busy". The dissatisfaction was handled poorly from Fish and Meat's end and this was very surprising because we were under the impression that a restaurant from the Maximal Concepts brand would provide a flawless customer experience. I felt if they could not offer items on their Restaurant week menu, they should have allowed for more choices to sub from their a la carte without charging extra. After all, we made reservations 2 weeks in advance only to be disappointed with an experience filled with "have nots".
The Food
I went with the french monkfish from their a la carte menu to replace their missing fish item on their set menu. I could barely taste anything and the fish was slightly overcooked.
For the starter, I chose the steak tartare which was good.
For dessert, I chose the key lime tart which I felt was way too sour for my tastes.
I'm not compelled to come back here. Not impressed, Maximal Concepts!!
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