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2017-05-14
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Earlier in Dec., 2016 I called this restaurant a month ahead to book a table (This restaurant had been me and my wife's first-date some 10 years ago, so one can understand the sentimental value). The lady on the other side of the phone said they'd only take reservations at most a week ahead. So I marked my calendar and waited patiently and precisely a week ahead. When I called, the lady took down all the necessary information and reserved us a table, only for me to get another call the next d
What happened to "no reservations till at most a week ahead"? If a company booked in advanced, why did they still jot me down as "reserved"? The lady on the other line announced the "unfortunate news" in the most matter-of-fact tone and not the least apologetic. I mean, they could have at least pretend that there was a possible mix-up and say they were sorry. Perhaps they think I should thank them for making the effort to call and inform me of a cancellation, so I don't end up wasting time and gas driving to their restaurant?
Any fool can see they got a bigger booking so decided to just "drop" all the smaller fishes. I am not obtuse to the fact that Hong Kong is a cutthroat business society and making money is vital to survival, but a little integrity and decency and respect to their customers goes a long way. I'm sorry to say this restaurant shows none of the above, and I can imagine the type of food they serve must have strayed away from the bare minimum just as far as their service.
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(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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