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2024-02-29
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First let me say that the food was very good, with no issues there, and typical of Sabatini. This was our first visit to this location, however, and while we were waiting for our friends to arrive I ordered a bottle of wine. However, when the waitstaff brought the bottle, my wife pointed out that if I ordered the degustation menu there was a 20% discount on a special selection of wines, and after looking at that menu I told the waitstaff that I would order that menu and thus ordered a different
When I asked for the check, I saw that they charged full price for the wine and asked to speak with the manager. The waitstaff told me that the manager had already instructed him to tell me no discount. On the way out I stopped and spoke to the manager with the waitstaff standing right there and the manager denied even knowing anything about my request. Once he heard the story all he could say was "sorry", "you are right" and "I'll try to fix the situation", but even then didn't give me the courtesy of the discount, which compared to the overall size of the check was insignificant. I told him I would never return, nor would my friends. His attitude? So what?
I realize this is a real "first-world problem", but it's still the principle, isn't it? He's lucky he didn't work for me as I would have fired him on the spot. So if you crave Sabatini, go to TST, avoid this place like the plague.
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