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2023-12-28
2523 瀏覽
Came here for wedding celebration with very high expectations given the price range of the place and its location.The exterior was the only thing that was good about the place, you gotta give them that. The service, however, was the worst one I have ever encountered in Hong Kong in the last 6 years.We were seated outside and we had to ask at least 5 times to turn the heaters on. Heaters weren’t working properly, I guess out of gas, so we were freezing for the rest of the evening (if you want to
The exterior was the only thing that was good about the place, you gotta give them that. The service, however, was the worst one I have ever encountered in Hong Kong in the last 6 years.
We were seated outside and we had to ask at least 5 times to turn the heaters on. Heaters weren’t working properly, I guess out of gas, so we were freezing for the rest of the evening (if you want to sit inside, sorry to disappoint but it is AS cold as outside).
Waiters are extremely slow, they served the food before serving us the plates so we had to sit there and wait for 10 mins until the waiter brings us plates for us to put the food on. We waited and waited but waiter kept bringing 3 plates at a time. We asked for tea pot since there were lot of people who wanted to drink tea, but they brought only 1 cup of tea per pot. When we asked for more cups, we were refused as they have a policy of one cup per pot - ridiculous, right?
We had to wait for mains after appetisers arrived for at least 40 mins. Again, we felt like begging for every little thing we asked from stuff, as if they were doing us a favor by serving us.
We brought our own cake and they charged us a 100HK$ for cutting fee which is acceptable, but they didn’t even cut the cake or bring the knife - we had to ask them to bring the knife and cut it ourselves . What did we pay the cutting fee for?
They called me prior to our arrival asking what should they write on our dessert to congratulate us with the wedding - but no dessert nor congrats were given by any staff members. When we left, no one said goodbye and we didn’t feel welcomed at all.
There were 12 of us that evening and the bill was also impressive, but the service ruined everything for us. It’s the first time I felt so unwelcomed in such a high class restaurant.
If administration is reading this - please, train your staff or get new ones. With the current service level, I am going to be discouraging everyone I know from coming to your place ever.
張貼