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2024-05-19
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I guess I haven’t had a bad dining experience which is so bad that I am willing to write a comment in thousands words. How they handle the guest experience gets into my nerves. Saturday night, the only time slot available was 20:30. They called me at 20:31 and asked where I was. We were literally 30 seconds away from the entrance. Never encountered something like this. Sounds like they want you to arrive once they are ready and finish ASAP so they can leave work earlier. We have reserved and pre
Saturday night, the only time slot available was 20:30. They called me at 20:31 and asked where I was. We were literally 30 seconds away from the entrance. Never encountered something like this. Sounds like they want you to arrive once they are ready and finish ASAP so they can leave work earlier.
We have reserved and pre ordered some dishes. Of course their salt baked chicken is included. It’s $980 on the menu when they sent me thru whatsapp. We have also reserved the kinki paella, 2 starters and 2 dessert.
Once 4 of us were seated, the lady, probably the manager told us what dishes we had reserved which the orders were incorrect. She went to check and came back to confirm our correct order. She told us we could order some more starters as we only had 2. So we ordered burrata and short ribs, 2 more starters on top. She was also hardselling the white asparagus to us and told us that’s the last portion. She didn’t ask us once only but three times. Tried a little bit too hard on selling your last asparagus to the last table you have for the night right?
Suddenly she stood between our table and a table of 2 next to us, showing a chicken cover with salt. As the host, no one explained what’s happening. Then the lady started demonstrating and explaining the ingredients to that table of 2, didn’t have any eye contacts with us at all. My friend did tell me the lady said discreetly to her, we were sharing half chicken with that table of 2. What??!! Did I ever say I reserved half chicken only? It’s not even an option on the menu?! Can anyone explain to us what’s going on?
But then i saw they served a whole chicken to a family of 4 just next to us. That made me wonder, probably if they served us one whole chicken and half chicken to that table of 2, half chicken is not able to sell as we were the last table of the night.
As a one michelin star restaurant serving sophisticated dishes style like this, I do expect they would change our plate courses by courses. They didn’t. They didn’t even change the cutlery we used. Not acceptable for restaurants like this.
Service is awkward. Sommelier (maybe) started pouring us red wine so everyone thought our white wine was done. But you know what? After a glass of red, he then started pouring white wine to us again. Some explanation would be great if you wanted to see us would like to have some red wine with the beef? When there’s only us and a table in the private room left, at one point I was the one pouring wine for our table.
No serving on any dishes at all. I was scooping the last bit of paella on the pan. The staff didn’t assist me. Instead, she said “aw yes please take the last bit so we can serve the chicken!” Wow! Excellent!
Let’s talk about the dessert plating and wording. It’s the worst ever in a michelin star restaurant. Very slobby. A male staff even approached us and said “aiya the wording today is a bit ugly excuses us!” Huh?
They haven’t introduced us the content and ingredients of the dishes when they serve us, not even a single dish.
Service is super awkward and not up to standard at all. Understand it may not a fine dining restaurant. More like a casual one. But I cannot feel we are welcomed and warm or whatsoever. For this kind of bad service, you have to attract people to come back with your amazingly great food. Unfortunately food is not bad but nothing wow. So please tell me why I would come back and recommend this place to others?
The worst is, from the beginning to the end, no one explained only half chicken is served to us and no one explained the cost as it’s not written on the menu. Whole chicken is $980 and they charged us $550 for half chicken. If you don’t charge $980/2 = $490, do you think you should explain it clearly?
When I asked them in whatsapp later that night, they apologised for not telling us because they forgot to. They claimed we have reserved 2 main courses which was a bit too much if we had whole chicken. Hello? If we got too much food then why you kept persuading us to order more starters? Even hardselling the white asparagus not once but three bloody times?!!!
The famous chicken was dry and you know why? Cause another half chicken which was served to our next table was served 30 mins ahead of us. Guess they placed our half in a warmer that’s why it was dry. And that’s the reason I prefer to have whole chicken. Thanks Neighbourhood!
For a restaurant running like this and got a michelin star title, it’s unfair to those small restaurants that really pour their hearts and efforts to run the business.
Maybe the owner Mr Lai should look after his guests better and manage his team way better.
Asia best? In the same scale as Sézanne, Florilège? Higher place than Mono and Caprice? I’ll let you decide. Let me know your thoughts.
張貼
